Sr. Software Engineer, Enterprise Zone (Backend & Full Stack)

Zapier•San Francisco, CA

22h•Remote

About The Position

Zapier is leading the way in AI automation. We’ve helped small businesses increase productivity and serve their customers better through an extensive platform of integrations, robust workflow automations, and practical AI applications. As we continue our mission to make automation work for everyone, our current focus is to unlock that vast potential within Enterprise customers—organizations comprising dozens, hundreds, or even thousands of employees. These companies already recognize the value of automation; we are now empowering them to implement it at scale, ensuring control, visibility, and confidence in their chosen tools. To do this, Zapier is expanding its Enterprise zone and seeking several highly motivated Senior Backend, Sr. Full Stack, and a Sr. Frontend Engineer. We are looking for experts passionate about solving complex problems and delivering new value to customers, driving innovation in workflow management, and changing the future of automation use for some of the largest companies in industry. The Enterprise zone is made up of several teams. We’re currently hiring several Backend or Back-leaning Fullstack engineers for 4 of them which are looking for similar skills. The teams are: Enterprise Response Asset Management Insights Team Focus The Enterprise Response team is crucial for maintaining the resilience and reliability of our systems, particularly during critical periods, mostly for our largest customers. This team innovates in high-demand customer areas and delivers highly requested core features that span multiple teams and organizational boundaries. This team touches every part of the stack and plays a critical role in ensuring our biggest customers get fast, dependable service. The Asset Management team is responsible for building and scaling the systems that make every Zapier asset, across products and workspaces, discoverable, governable, and portable. You will be responsible for architecting and deepening enterprise-grade Platform APIs to manage assets across multiple products, ensuring consistency, reliability, and performance at scale for all of our customers. The Enterprise Insights team builds and maintains the core systems that support our customers. We’re not following an existing playbook, we’re writing it. Here, you will help build a strong account oversight platform that connects and supports Zapier’s products. All of these roles are instrumental in ensuring Zapier can deliver on their upmarket strategy and mission. They have a direct impact in driving higher company ARR. These are high impact, high reward roles that will include far reaching features, new challenges, and close connection to customers each day. These roles are instrumental in unlocking the full potential of Enterprise admins and builders across Zapier’s product and will directly drive higher sales of our premium plans in the near future. This is a high impact, high reward role that will include far reaching features, new challenges, and close connection to customers each day.

Requirements

You’re a seasoned SaaS Engineering builder. You have 6+ years of experience designing, developing and maintaining complex mission critical systems. You’re comfortable writing backend services (Python or Node.js ideal), and you’re not afraid to go deep into API design, database modeling, or CI/CD pipelines.
If you’re fullstack, you’re not afraid of diving into frontend challenges and understand typescript/react libraries to drive enterprise frontend performance.
You understand and leverage AI tooling. You know how to use AI tools to accelerate your own development process (e.g. GitHub Copilot, Cursor), and you also get excited about building systems that enable others to use AI effectively. You’ve worked with or implemented components like model context protocol or agent frameworks.
You know even-driven systems and have strong platform thinking. You’ve built scalable tools that help other teams move faster and simpler. You’re familiar with systems like Kafka, SQS, and Fastify, and you’ve worked with observability tools like Datadog, Grafana, and Graylog.
You lead with customer empathy and curiosity. You continuously seek context, ask great questions, and stay oriented to the bigger picture to meet the needs of customers to help them solve problems that matter to them.
You bias toward action, especially when next steps aren’t obvious. You create structure, clarity, and momentum for the team surrounding your projects. You’re pragmatic and know when to ship fast and iterate - and when to sweat the details.
You demonstrate an ownership mindset. You take initiative without needing top-down direction, but you’re also an effective communicator who can bring others with you. You have sound judgment, and balance user needs, technical constraints, and product goals in your decisions.
You’re a self-starter who is comfortable with ambiguity. You can turn loosely defined problems into concrete action, you follow through on commitments, and you surface blockers early to recruit help defining solutions.

Responsibilities

Lead responses to critical incidents and customer-impacting events
Work directly with enterprise customers
Collaborate across engineering, product, and support to solve urgent problems
Build internal tools and improve core product features based on real-world, customer feedback
Build a new extensible platform for account and organization-level settings, applying declarative controls, VPC connections to on-prem data, and instrumenting account-wide AI guardrail controls
Design and implement scalable backend architecture and APIs for asset cataloguing, ownership, and security
Build intuitive, unified interfaces for organizing, transferring, and governing assets across accounts and products
Embed AI technology into core product experiences to proactively monitor and suggest optimizations to account management
Drive technical alignment with senior leaders and stakeholders across the organization
Deliver fast-paced solutions and POCs, prioritizing impact over deep polish, while balancing short-term execution with long-term technical vision
Tackle challenges in data standards, compliance automation, and cross-product integrations
Building scalable platforms like User Notifications, Unified Smart Inboxes, Audit Logs, Public APIs to give customers better visibility, control, and access across Zapier.
Supporting key use cases such as compliance, error tracking, and transactional alerts through reliable communication systems.
Creating and improving observability features like SLOs, alerts, and dashboards to help Zapier grow.
Strengthening core systems as we expand to serve larger and more complex customers.
Leading important projects from start to finish — using AI to speed up development and improve the customer experience, while working closely with your team.