Sr Software Engineer- (Conversational Voice AI)

Uber•San Francisco, CA

65d

About The Position

At Uber, customer obsession drives everything we do. We are dedicated to building products that provide exceptional support all our users be Riders, Drivers, Eaters, and Restaurants. Customer Obsession team focuses on creating seamless experiences through in-app conversation first tailored support for multiple lines of business. This role provides an exciting opportunity to work with cutting-edge technologies, including generative AI, to create advanced automation solutions. Additionally, you will have the chance to design and build support solutions from scratch for new and evolving areas like Voice AI, ensuring a consistent and seamless customer support experience. We are looking for passionate Software Engineers to join Customer Obsession team. In this role, you will help design and implement innovative solutions that enhance customer care and drive engagement across various channels, including messaging, chat, and phone support. You will play a crucial role in building and enhancing the tools and systems that support our customer communication channels. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together. We are seeking a strong and passionate software engineer with experience in building products leveraging AI/ML. You will be responsible for creating scalable, reliable, manageable solutions that deliver on requirements at Uber by bringing together platforms leveraging AI at Uber. You will be owning customer facing products that impact the support experience of millions of customers. Your responsibility will include identifying required changes across Uber's engineering ecosystem, collaborating with engineering teams, driving consensus, implementing extensible, maintainable changes required to build state-of-the-art support experiences. We are looking for someone who has passion for designing and driving large projects from inception to production. The right person will work with stakeholders, product managers, scientists, partner engineering teams to gather requirements and translate them into a platform feature. Must be a great communicator, team player, and a technical powerhouse.

Requirements

6+ years of experience in software engineering
Bachelor's degree in Computer Science or related field
Scalable system architecture design
Production-quality services, deployment, monitoring, and reliability.
Microservice designs, gRPC or REST API development

Nice To Haves

Experience with conversational Voice AI.
Experience in applying AI-powered tools and frameworks in line with modern industry practices and innovation trends.
Ability to decompose complex business problems into clean, extensible, performant services and systems
Logging, monitoring, performance troubleshooting and tuning experience
Excellent problem-solving skills and the ability to work in a collaborative team environment
Comfortable in navigating multi-disciplinary teams with respect
Focus on code quality in terms of coverage, code reviews
Excellent technical writing skills to communicate design, requirements, flows, architecture
Fluent in one of these programming languages: Golang, Scala, Java,
Comfortable in one of these scripting languages: Javascript, python
Solid understanding of algorithms, data structures, and software design principles.
Experience with version control systems such as Git

Responsibilities

As a software engineer, you'll engage in product and engineering jam sessions conceptualizing features and mapping them into a technical design. You will build software that will ship to millions of users, or thousands of fellow engineers growing multiple apps that directly impact the ease of our users' lives.
Work on Uber's most complex applications by designing, implementing, and unit testing the backend application code.
Help teams with defining an architecture that would scale and also encourage best practices.
Create frameworks and abstractions that are reliable, reusable and avoid surprising outcomes.
Promote and demonstrate problem-specific expertise and execution excellence in delivering results

Benefits

you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits]

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