T-Mobile-posted 2 days ago
Full-time • Mid Level
Bellevue, WA
5,001-10,000 employees

This role is critical in designing, building, and scaling the core execution engine that powers T-Mobile’s agentic AI experiences across mobile apps, web platforms, and customer support channels—including both text and voice interactions. You will architect and implement software systems that enable AI-driven decisioning, orchestration, and dynamic customer engagement at massive scale. Working closely with AI/ML engineers, platform engineers, and product teams, you will create reliable, high-performance components that allow our agentic AI to plan, act, and respond intelligently in real time across conversational modalities. This includes developing microservices, workflow engines, and integration layers that connect large language model (LLM) reasoning with network, billing, account, and support systems. The role requires deep technical judgment to solve complex system design challenges, ensure model outputs translate into safe and correct actions, and deliver a platform capable of extremely high availability. Success is measured by the ability to deliver robust, extensible AI execution capabilities that elevate customer journeys and enable T-Mobile to deliver personalized, automated, and intuitive experiences—whether through text or voice—at scale.

  • Develop software solutions and conduct tests to drive engineering projects and ensure quality deliverables
  • Contribute to design innovations that improve systems, processes, or services using new frameworks and industry best practices
  • Collaborate with technical teams to deliver solutions and mentor others through knowledge sharing and training sessions
  • Support technology strategy by evaluating and applying current technologies that align with business goals
  • Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
  • Also responsible for other duties/projects as assigned by business management as needed
  • Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
  • Acceptable areas of study include Computer Science, Software Engineering, Information Management or equivalent experience in field (Required)
  • 4-7 years - Technical engineering experience. (Required)
  • Communication (Required)
  • Customer Service (Required)
  • Analytics (Required)
  • Technical Writing (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Travel Required (Yes/No): Yes
  • 4+ years - Fluency in either Python or Java, with working proficiency in the other.
  • 1+ year - Hands-on experience deploying and operating services using Docker and Kubernetes.
  • 1+ year - Proficiency leveraging LLMs to accelerate coding and problem-solving.
  • Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
  • employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
  • Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
  • medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
  • eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
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