Sr. Software Development Engineer, Support Engineering Tech

Amazon • Arlington, VA

3d

About The Position

This position is part of the AWS Specialist and Partner Organization (ASP).
Specialists own the end-to-end go-to-market strategy for their respective
technology domains, providing the business and technical expertise to help our
customers succeed. Partner teams own the strategy, recruiting, development, and
growth of our key technology and consulting partners. Together they provide our
customers with the expertise and scale needed to build innovative solutions for
their most complex challenges.

As a Senior Software Development Engineer, you will solve complex software
problems in an environment where the business problem is defined but the
technical strategy is not. You will independently architect, design, and deliver
scalable distributed systems and services that delight customers with
self-service capabilities — while deflecting and eliminating manual work from
support engineering teams. You will actively leverage AI-powered development
tools and techniques — including generative AI, LLM-based code generation, and
agentic workflows — to accelerate delivery and raise the engineering bar. You
will mentor and develop other engineers, perform technical assessments, and
drive architectural decisions with limited guidance.

As a Senior Software Development Engineer on the SET team, you'll play both a
strategic and hands-on role — shaping how we think about customer experience
upstream while building the solutions that make it real. Your work directly
influences which problems we solve, how we solve them, and how we measure
success.

Our team builds and operates the tools, platforms, and self-service experiences
that empower AWS customers to resolve issues independently — while deflecting
and eliminating manual work from support engineering teams. We design and
deliver delightful customer experiences that reduce friction, automate
resolution, and scale support operations. We embrace AI-first development
practices, actively leveraging generative AI and modern tooling to accelerate
innovation and improve engineering quality. We value operational excellence,
customer obsession, and a culture of continuous learning. We move fast, ship
often, and hold ourselves to the highest engineering standards. We are committed
to building an inclusive team where diverse perspectives drive better outcomes
for our customers.

Requirements

• 4+ years of non-internship professional software development experience
• 4+ years of programming with at least one software programming language experience
• 4+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience as a mentor, tech lead or leading an engineering team

Nice To Haves

• 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Responsibilities

• Architect and deliver end-to-end solutions for complex, ambiguous problems where the technical strategy is not yet defined
• Design and implement scalable, highly available self-service experiences on the Spectrum platform that enable customers to resolve issues without engaging support teams
• Actively use AI-powered development tools (Amazon Q Developer, generative AI code assistants, LLM-based testing/debugging) to accelerate software delivery and improve code quality
• Lead technical design reviews and drive architectural decisions across your team’s domain, proactively simplifying code and resolving architecture deficiencies
• Mentor and develop SDE I and SDE II engineers through code reviews, design discussions, pairing sessions, and promotion assessments
• Collaborate with product managers, support engineering leaders, and cross-functional stakeholders to identify high-impact opportunities for customer self-service and manual work elimination
• Work in parallel with other engineers and lead integration of parallel workstreams
• Analyze support contact patterns and customer friction points to inform the design of automated, self-service solutions
• Investigate and resolve complex production issues, performing root-cause analysis and driving long-term systemic fixes
• Contribute to operational excellence including CI/CD pipelines, monitoring, alarming, runbooks, and on-call rotations
• Identify opportunities to reduce technical debt, force-multiply through automation and AI, and mitigate long-term risks

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level