Sr Software Asset Manager, VP

MUFG (DBA)•Jersey City, NJ

31d•Hybrid

About The Position

In this techno-functional role, you will lead the functional management of ServiceNow Technology Asset Management (ITAM), manage software lifecycle including data collection, integrity and quality of asset data across the enterprise. You will be responsible for designing, implementing, and governing standardized processes that define management systems, roles, and controls to support effective data collection and management of the banks IT assets.

Requirements

8-10+ years' experience working in ServiceNow IT Hardware and Software Asset Management, CMDB Data Management and related ITIL activities, including minimum 4+ years' experience in Software Asset Management, including experience in ServiceNow SAM Pro process and workflow development, design, and creation highly preferred and 4+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement, understanding the ServiceNow Data Model. Experience with ServiceNow HAM Pro a plus.
Knowledge of ITAM lifecycle processes, procurement, reporting, discovery & tracking.
Expert knowledge of industry IT Asset Management Systems, particularly ServiceNow Discovery, CMDB, SAM Pro and HAM Pro.
Strong understanding of ServiceNow's Software Reconciliation Process
Strong understanding of ServiceNow's Common Service Data Model (CSDM)
Strong understanding of ServiceNow's flow & workflow creation, development and design.
IT Asset Management (ITAM) Software Asset Management (SAM) Implementer or similar certifications.
Proven ability to translate ITAM Hardware and Software requirements into ServiceNow design and solutions.
Ability to work effectively independently, in collaboration with the Technology Asset Management (TAM) Team Leads and in a federated model with IT Service Management (ITSM) organization.
Ability to adapt to dynamic orginizational changes
Ability to present and communicate complex issues in a way that is easy for non-experts (risk partners and leadership) to understand.
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

Nice To Haves

Experience in a large organization with a decentralized workforce, preferred
Experience working in highly regulated industries (i.e., banking or financial services), preferred

Responsibilities

Work with the CMDB team to ensure ServiceNow hardware and software discovery data is accurate, up-to-date, and fit for purpose, supporting ITAM operations and strategic decision-making.
Develop, implement, and maintain processes for tracking and managing ITAM Data Quality within the ServiceNow CMDB.
As part of a federated partnership with the ITSM organization, develop and maintain ServiceNow Catalog Items, workflows, and related ServiceNow (HAM Pro & SAM Pro) configurations to support ITAM processes.
Prepare reports and dashboards for management (using both ServiceNow and Power BI), highlighting asset status, usage trends, and risks.
Support incident response and troubleshooting related to asset issues.
Identify and implement process improvements to enhance asset management efficiency and effectiveness.
Manage ITAM specific systems, such as the IBM License Metric Tool, ensuring their effective operation, maintenance, and integration.