Sr Software Asset Manager, VP

MUFG (DBA) • Tampa, FL

32d • Hybrid

About The Position

In this techno-functional role, you will lead the functional management of ServiceNow Technology Asset Management (ITAM), manage software lifecycle including data collection, integrity and quality of asset data across the enterprise. You will be responsible for designing, implementing, and governing standardized processes that define management systems, roles, and controls to support effective data collection and management of the banks IT assets.

Requirements

• 8-10+ years' experience working in ServiceNow IT Hardware and Software Asset Management, CMDB Data Management and related ITIL activities, including minimum 4+ years' experience in Software Asset Management, including experience in ServiceNow SAM Pro process and workflow development, design, and creation highly preferred and 4+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement, understanding the ServiceNow Data Model. Experience with ServiceNow HAM Pro a plus.
• Knowledge of ITAM lifecycle processes, procurement, reporting, discovery & tracking.
• Expert knowledge of industry IT Asset Management Systems, particularly ServiceNow Discovery, CMDB, SAM Pro and HAM Pro.
• Strong understanding of ServiceNow's Software Reconciliation Process
• Strong understanding of ServiceNow's Common Service Data Model (CSDM)
• Strong understanding of ServiceNow's flow & workflow creation, development and design.
• IT Asset Management (ITAM) Software Asset Management (SAM) Implementer or similar certifications.
• Proven ability to translate ITAM Hardware and Software requirements into ServiceNow design and solutions.
• Ability to work effectively independently, in collaboration with the Technology Asset Management (TAM) Team Leads and in a federated model with IT Service Management (ITSM) organization.
• Ability to adapt to dynamic orginizational changes
• Ability to present and communicate complex issues in a way that is easy for non-experts (risk partners and leadership) to understand.

Nice To Haves

• Experience in a large organization with a decentralized workforce, preferred
• Experience working in highly regulated industries (i.e., banking or financial services), preferred

Responsibilities

• Work with the CMDB team to ensure ServiceNow hardware and software discovery data is accurate, up-to-date, and fit for purpose, supporting ITAM operations and strategic decision-making.
• Develop, implement, and maintain processes for tracking and managing ITAM Data Quality within the ServiceNow CMDB.
• As part of a federated partnership with the ITSM organization, develop and maintain ServiceNow Catalog Items, workflows, and related ServiceNow (HAM Pro & SAM Pro) configurations to support ITAM processes.
• Prepare reports and dashboards for management (using both ServiceNow and Power BI), highlighting asset status, usage trends, and risks.
• Support incident response and troubleshooting related to asset issues.
• Identify and implement process improvements to enhance asset management efficiency and effectiveness.
• Manage ITAM specific systems, such as the IBM License Metric Tool, ensuring their effective operation, maintenance, and integration.

Benefits

• This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation.
• Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities