Sr Site Specialist

Thermo Fisher Scientific • Palo Alto, CA

1d • $26 - $29 • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. DESCRIPTION: Join our collaborative team at Thermo Fisher Scientific as a Sr Site Specialist within Unity Lab Services. In this role, you'll contribute by providing essential laboratory support services that enable our customers to make the world healthier, cleaner, and safer. You'll manage inventory systems, coordinate laboratory operations, and ensure exceptional service delivery at customer sites. Working directly with researchers and scientists, you'll maintain crucial lab support functions including materials management, equipment maintenance, and safety compliance. Our supportive environment offers opportunities for growth while supporting critical scientific work across multiple disciplines.

Requirements

• High school diploma or equivalent required.
• 2 years of related experience within a laboratory setting is preferred.
• Experience working in customer service is also a plus.
• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Experience with inventory management systems and handheld scanners
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
• Uses organizational skills to multi-task and meet due dates as needed.
• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
• Ability to work overtime, as needed.
• Experience with laboratory documentation and compliance procedures
• Strong analytical and problem-solving skills
• Flexibility to work overtime as needed

Nice To Haves

• Preferred Fields of Study: Biology, Chemistry, or related field
• Strong proficiency in Microsoft Office suite, especially Excel
• Knowledge of GMP/GLP environments and laboratory safety protocols preferred
• Experience with chemical handling and waste management protocols preferred
• Valid driver's license may be required for some positions
• IATA/DOT certification a plus
• Bilingual skills valued

Responsibilities

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
• Analyzes/maintains/reconciles various reports to ensure contractual requirements are met
• Proactively connect with the supervisor any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.
• Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.
• Engage in process improvement activities
• May perform other responsibilities as assigned by management

Benefits

• We offer competitive remuneration, healthcare, and a range of employee benefits.
• Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
• We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED