Sr. Site Reliability Engineer
About The Position
The Unified Communication Engineer at NBC Universal holds extensive responsibility across various Unified Communications platforms. This position requires practical experience with configuring, integrating, and troubleshooting systems based on Cisco, Microsoft, AWS, and Zoom technologies. Key duties include designing, engineering, implementing, and providing technical support for all UC projects, such as installing and maintaining equipment, monitoring systems, responding to alerts, and resolving issues promptly. The engineer also oversees and improves complex telecommunications systems that support both contact center operations and enterprise infrastructure.
Requirements
- Comprehensive understanding of LAN/WAN networking fundamentals in relation to voice systems.
- Advanced proficiency in troubleshooting voice networks, including Quality of Service (QoS), dial plans, and call routing.
- Extensive experience with Cisco PBX infrastructure, encompassing configuration, troubleshooting, and change management.
- In-depth knowledge and hands-on experience with Microsoft Teams Admin Portal and Webex Control Hub.
- Expertise in hosted voice solutions and VoIP trunking, with practical exposure to Session Border Controllers such as Cisco CUBE and Ribbon Core/Edge SBC.
- Familiarity with virtualization technologies and practical experience working with UCS servers, VMware, and vCenter.
- Understanding of Amazon Connect Contact Center programming and operational functionality.
- Demonstrated ability to implement and monitor project progress.
Responsibilities
- Manage and improve on-premises telecom systems including Cisco Unified Communications Manager, Unity Connection, Emergency Responder, Customer Voice Portal, Telepresence Video Communication Server, CUBE, and Ribbon SBC platforms.
- Support and optimize cloud telecom systems like Cisco Webex, MS Teams, and Zoom.
- Plan, design, and implement IVR scripts across Cisco Unity Connection, MS Teams, and Amazon Connect.
- Deploy, operate, support, and maintain Contact Centre environments (Amazon Connect, MS Teams, Zoom).
- Integrate and test new UC technologies with enterprise applications.
- Install, maintain, and monitor VOIP equipment, troubleshoot issues, and ensure stability of the voice network.
- Handle service tickets, provide root-cause analysis, prepare outage reports, and resolve issues at all levels.
- Collaborate with cross-functional teams to complete tasks efficiently.
- Oversee vendor management.
Benefits
- This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
