Sr. Site Reliability Engineer - 11444

Coupa Software, Inc. • Ann Arbor, MI

1d • Remote

About The Position

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Join a company where your work has a global, measurable impact on our clients, the business, and each other. Coupa’s Site Reliability Engineers are part of the Cloud Operations team, owning end-to-end availability and performance of mission critical service and building automation to prevent problem recurrence. SREs provide administration of Linux machines, web servers, application servers and infrastructure support for customer environments.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field, with 5+ years of experience in system administration and large-scale web operations
• Strong programming skills (PowerShell, Python, Bash, or OOP languages) and experience with automation and configuration management tools (Chef, Puppet, Ansible, etc.)
• Hands-on experience managing cloud infrastructure (AWS, GCP) and container platforms (EKS, GKE), plus Infrastructure as Code tools like Terraform
• Proficiency in CI/CD pipelines, source control (Git with complex branching), and deployment/automation tools (Jenkins, Octopus, Rundeck)
• Solid understanding of networking and operations concepts (DNS, load balancing), monitoring tools (Datadog, Splunk, New Relic), and database administration (MS SQL Server)
• Strong Agile/Scrum experience (JIRA), ITIL practices (incident/change management, RCA), and excellent communication, problem-solving, and ownership skills

Responsibilities

• Own end-to-end availability and performance of critical services, including building automation to prevent recurring issues
• Administer Linux and Windows systems across web, application, and database servers
• Develop and automate solutions using various programming languages
• Provide application and infrastructure support, including participating in on-call rotations for emergencies
• Enhance monitoring, alerting, and observability to ensure reliability and performance
• Collaborate with cross-functional teams on releases, infrastructure, troubleshooting, and maintain documentation such as RCAs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees