Sr Site Reliability Engineer

PayPal•Scottsdale, AZ

3d•$132,000 - $210,000•Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Job Description: PayPal, Inc. seeks Sr Site Reliability Engineer in Scottsdale, Arizona

Requirements

Bachelor’s Degree or foreign equivalent, in Computer Science, Engineering, a closely related field plus 5 years of experience in the job offered, as an Engineer, or a related occupation
MySQL and Database administrations
Incident management and Troubleshooting
Datadog
Splunk
SaaS applications (Slack and JIRA)
API
Web-based technologies such as HTML, XML
Python Programming
Designing, Implementing and Executing Performance tests

Responsibilities

Contribute to maintaining the availability of the PayPal production site and improving its reliability using experience with containerization (Docker/Kubernetes), CORE Java concepts and JavaScript, infrastructure/cloud technologies (GCP, AWS, Azure), and configuration management and automation (e.g. Puppet, Ansible).
Troubleshoot complex production site issues that affect merchant and customer ability to use PayPal products.
Build automation involving monitoring and site management, as well find long-term solutions to problems.
Act as a first responder to any system and application events/impacts that are detected in the PayPal Command Center by various monitoring systems.
Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools
Utilize experience with SQL scripting (Shell & Python) to manage configurations in production environments.
Triage and remediate production system and application incidents using experience in Operational/Application support, Linux System Administration, and experience with GitOps and OaC.
Handle escalations from PayPal partners about critical issues using knowledge of Terraform, Jenkins, Artifactory, load balancing principles (FS & Avi), and multi-tier application and Network Troubleshooting.
Work with the Technical Duty Officer and other support teams inside and outside the Command Center in troubleshooting, escalating, and resolving critical site incidents.
Identify recurring system and application issues and work with cloud teams, infra teams, product development, vendors, and other stakeholders in investigating and resolving issues.
Send external communications regarding outages to PayPal merchants, partners, and customers.
Maintain accurate documentation of site incidents, including impact details, timelines, and steps taken for mitigation/resolution.
Develop and maintain technical documentation for use by all PayPal operations interacting with the live site.