Sr. Site Reliability Engineer

Vertafore•Denver, CO

8d•$110,000 - $125,000

About The Position

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India. JOB DESCRIPTION We are looking for a passionate technologist to assure the high availability and stability of our Vertafore products. The successful candidate must have a can-do attitude and competency in delivering innovative and practical solutions to achieve our technology and business objectives.

Requirements

BS degree in Computer Science, Engineering, or established professionals with relevant experience.
Basic scripting skills such as Python or other relevant languages preferred
Exposure to any Linux based platforms such as but not limited to CentOS, Red Hat Enterprise Linux or Oracle Linux preferred
Understanding of relational databases, specifically Oracle SQL Server, and ability to write complex SQL queries.
Basic knowledge to navigate on AWS environment is preferred.
Candidate without Windows, Linux or AWS experience must demonstrate a keen interest and self-motivated to pick up new technology.
A fast learner.
A problem solver.
Ability to document procedures.
Able to meet deadlines.
Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.
Able to comply with processes and procedures.
Able to maintain professional composure in any situations.
Flexible in working extended hours on occasions or as required.
Driven to improve, personally and professionally
Operate best in a fast-paced, flexible work environment with ability to work in a team.
High speed internet to accommodate working from home needs.
Occasional travel to our office location is required.
Occasional lifting and/or moving up to 10 pounds.
Frequent repetitive hand and arm movements required to operate a computer.
Specific vision abilities required by this job include close vision (working on a computer, etc.).
Frequent sitting and/or standing.

Nice To Haves

Exposure in the insurance industry is desired but not mandatory.

Responsibilities

Build knowledge on how the applications works, its underlying infrastructure, architecture, and data relationships.
Perform daily monitoring tasks.
Triage and address escalations from Customer Support and other Technology Operations teams.
Perform quality assurance tasks
Work with cross functional team of Customer Support, Development, Technology Operations and SRE teams to research and resolve critical issues.
Debug and correct application configurations, codes, database queries, and data to restore services.
Collaborate with the development and product management teams for any solutions that required non-operational development engagement.
Provide, review and execute ad hoc database changes.
Collaborate with other Technology Operations and development teams to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.
Take ownership of root cause analysis to resolve problems permanently.
Automate solutions and support processes.
Create and maintain runbooks that outlined support procedures.
Collaborate with others to innovate and implement solutions to optimize product and team performance.
Communicate solutions effectively to technical and non-technical teams.
Comply with standard processes and security policies when implementing solutions.
Support production deployment and other projects as required.
Be on call as required to respond to emergency escalations.