Sr. Site Reliability Engineer - Process Automation

Toast

113d • $134,000 - $214,000

About The Position

The Sr. Site Reliability Engineer, Process Automation role at Toast fits within the Site Reliability Engineering team responsible for overseeing the Incident and Change Management processes at Toast. As a Sr. Site Reliability Engineer, Process Automation, you will provide automation for incident and change management processes, which improve release consistency and enable faster incident response. You will help maintain and improve key organizational processes for Incident and Change management, which prevent customer impacts through change control, rapid detection, response, root cause analysis, and continuous learning from issues.

Requirements

• Industry experience with 3-7 years engineering experience with a focus on SRE.
• Bachelor’s Degree in Computer Science, engineering, or related field.
• Working knowledge of complex cloud environments (AWS, GCP, Azure, etc.).
• Experience scripting automation (Python, Go, etc.).
• Experience with Infrastructure as code (Terraform, etc.).
• Experience driving and leading projects.
• Experience participating in and leading Incident Response and Blameless Retrospectives/post-mortems.
• Strong written and verbal communication skills.
• Strong problem-solving skills and the ability to think strategically and analytically.
• Experience working with a diverse global team across multiple regions and time zones.

Nice To Haves

• Working knowledge of various best practice frameworks, including ITIL, ITSM, Agile/scrum, change management, etc.
• Experience with Incident and Change processes and tools (JIRA, OpsGenie, FireHydrant, DX, etc.).

Responsibilities

• Drive and lead optimizations to existing processes, identify areas for improvement, and implement automated solutions to enhance efficiency and reliability of Toast systems.
• Utilize, configure, and support tools such as JIRA, FireHydrant, and Backstage for tracking events, incidents, and changes, and maintain the Service Catalog.
• Enable low-risk, compliant releases with rapid rollback capability to maintain platform reliability.
• Implement automation for risk mitigation strategies to minimize the impact of changes and releases on Toast customers.
• Collaborate closely with leadership, 3rd party vendors, and relevant stakeholders to drive work to completion.

Benefits

• Competitive compensation and benefits programs.
• Flexibility to meet Toasters’ changing needs.
• Total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree