Sr Services Manager - Technical Support

GE HealthCare

1d

About The Position

The Sr. Service Manager – Technical Support leads a team responsible for post sales technical support, including customer issue resolution, repairs (returns and field), and service requests. This role influences service strategy, operational performance, and cross functional collaboration. With moderate autonomy and significant input into priorities, the position requires strong operational judgment, technical expertise, and leadership capability.

Requirements

• Bachelor’s degree with 10+ years of Field Service experience or high school diploma with 12+ years of Field Service experience.
• Extensive experience managing field service activities and resolving customer escalations.
• Proven ability to troubleshoot and resolve complex field service and technical issues.
• Demonstrated understanding of service support infrastructure and operational processes.
• Strong multi‑tasking skills with the ability to manage complex remote troubleshooting workflows.
• Exceptional written and verbal communication skills.
• Ability to travel up to 5% as needed.
• High‑speed internet connection required.
• Prior leadership experience is a must.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Responsibilities

• Lead and manage a technical support team responsible for Level 1, 2, and 3 support, ensuring timely resolution of post‑sales technical issues for customers and field service teams.
• Develop and maintain deep expertise within the technical support discipline; act as a resource for best practices, quality standards, and continuous improvement.
• Stay current on the latest technical developments and integrate these insights into team processes, strategy, and service delivery.
• Apply in‑depth knowledge of industry best practices and understand how the team’s work integrates with other functions; maintain awareness of competitive offerings and differentiators.
• Exercise sound judgment in solving moderately complex operational, product, manufacturing, technology, or engineering challenges, often taking a new perspective on existing solutions.
• Leverage technical expertise and data analysis to drive recommendations and decision‑making, incorporating inputs from multiple internal sources and limited external sources.
• Serve as a mentor and resource for less experienced colleagues; may lead small to mid‑sized projects with moderate risk and resource requirements.
• Communicate complex or sensitive information effectively and work to build alignment across stakeholders; develop persuasive skills to influence outcomes within the functional area.

Benefits

• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees