Sr. ServiceNow Administrator (Hybrid)

A.C. Coy•Raleigh, NC

11d•Hybrid

About The Position

Tier One Technologies is seeking a Sr. ServiceNow Administrator Specialist to support our US Government client. This hybrid contract-to-hire position will be located in Raleigh, NC. SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Requirements

A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
8+ years of experience in IT support, system administration, or a related technical field.
Strong knowledge of policy and procedural tasking as it applies to ServiceNow administration.
Must hold a current ServiceNow System Administrator certification.
Demonstrated experience in administering, including ServiceNow platform configuration, upgrades, and technical troubleshooting.
Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
Must be able to obtain a Position of Public Trust Clearance.
Must be a US Citizen or have US Permanent Residence status (Green Card).
Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Military Service excluded.

Responsibilities

Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations.
Confirm that the configurations conform to company’s standards.
Document and verify the work being done meets company’s standards.
Perform application support activities as specified.
Provide new development requirements as needed.
Unit Test the systems and provide SIT/CAT plans/assistance.
Act as an escalation point for company’s ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
Perform application and end user support as required; perform SME ServiceNow customer support.
Monitor company’s and IT ServiceNow emails and Incident tickets requesting technical assistance.
Perform required Incident, Problem, Change, Service Level and Asset Management.
Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB.
Implement assigned Change Requests.
Perform monthly ServiceNow audit activities as defined by the company.