Sr. Service Training Engineer

1X TECHNOLOGIES • Palo Alto, CA

77d

About The Position

We're an AI and robotics company based in Palo Alto, California, on a mission to build a truly abundant society through general-purpose robots capable of performing any kind of work autonomously. We believe that to truly understand the world and grow in intelligence, humanoid robots must live and learn alongside us. That's why we're focused on developing friendly home robots designed to integrate seamlessly into everyday life. We're looking for curious, driven, and passionate people who want to help shape the future of robotics and AI. If this mission excites you, we'd be thrilled to hear from you and explore how you might contribute to our journey.

Responsibilities

• Develop and maintain training materials and curricula for internal technicians, external partners, and customers, including classroom, digital, and hands-on content
• Deliver training sessions both onsite and virtually, ensuring consistent messaging and high knowledge retention
• Build and manage the certification process for field technicians, including assessments, recertification, and tracking
• Collaborate with Engineering and Product teams to stay ahead of design changes and incorporate updates into training programs
• Support the setup and maintenance of training environments and rigs, including demo units and fault injection setups
• Manage and administer training content in the Learning Management System (LMS), ensuring accessibility and compliance
• Analyze learner performance and field data (e.g., first-time fix rate, MTTR) to improve training outcomes and impact
• Contribute to the development of field documentation, including job aids and quick reference guides
• Participate in field visits and service calls as needed to stay close to real-world service conditions and collect training insights

What This Job Offers

• Industry: Publishing Industries
• Number of Employees: 101-250 employees