Sr Service Technician

Pavion

12d

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com [https://pavion.com/] Pavion and our family of companies are seeking a talented and motivated Sr Service Technician to join our integration business unit.

Requirements

High School Diploma or GED
3-5 Years of Experience working in similar technical role
Valid drivers license and acceptable driving record
Familiarity with IP/Networking and comfortable navigating various OS evolutions
AV control programming experience Creston, Extron, AMX. Or ability to work with programmers to load updated Control Programming Files and test changes as necessary
Solid understanding of SOW’s, blueprint drawing comprehension, schematics, and device installation best practices
Pro Audio Experience, DSP, and Live Sound applications
IP Video Based Certification
Valid drivers license and acceptable driving record

Nice To Haves

Associates degree
Industry certification(s)
Basic computer skills, strong written and verbal communication, strong sense of customer service
Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment

Responsibilities

Serve in a direct customer facing role providing onsite support for various technical issues
Provide outstanding customer service to improve customer relationship
Receive and perform field service calls, installations and preventive maintenance on commercial equipment
Diagnoses various system issues to determine system state and identify required corrective action
Troubleshoot equipment malfunctions utilizing standard and specialized test equipment
Repair or replace worn, damaged or defective parts
Requests replacement parts and work with end user once delivered to ensure the system is restored to operational status
Provides technical support and training to end users
Manages workload using the service management ticketing system
Assists in the installation and configuration of various hardware and software components for new installations and/or service maintenance jobs
Maintain service van inventory to effectively respond to customer calls for service
Maintain vehicle and tools in good working order
Collaborates with management to identify process improvement areas, improve efficiency, workflows and processes
Complies with all policies, procedures and standards
Accurately report activities related to work orders and timecard reporting for invoicing and tracking
Occasional travel outside of the normal work area for service projects
Share knowledge and tips regarding to improve overall service with the rest of the team
Maintain competent understanding of CTSI services, products, and industry sectors
Meet or exceed individual goals
Other duties as assigned