Sr Service Specialist - Commercial Card Servicing Contact Center

Bank of America • Phoenix, AZ

152d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements

• 2-3 years previous experience working directly with clients in a Call Center environment.
• Self-starter and independent worker, ability to work with minimum supervision.
• Excellent written communication skills with demonstrated client focus.
• Superior follow through and initiative.
• Highly organized, adept at time management, and problem/solving/analytical.
• Advanced skills within Microsoft applications.
• Client focused, a team player, with effective communication skills and professionalism through use of proper phone etiquette.
• Ability to exercise good judgement and sound-decision making skills.
• Ability to work in fast-paced, team environment.

Nice To Haves

• Experience in Commercial Card Servicing.
• Sharp desk and time management skills.
• Works well in a team environment.

Responsibilities

• Servicing inquiries received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products.
• Analyzing and determining appropriate handling and resolution of requests.
• Partnering with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support.
• Responsible for day to day servicing of Commercial and Large Corp Card clients, varying in complexity.
• Providing servicing assistance related to general inquiries and research related requests.
• Service and support of simple and complex requests/inquiries from external clients via phone channel with an in depth understanding of Commercial Card products used by clients.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities