Sr Service Rep

Lincare • Russellville, AR

75d

About The Position

This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.

Requirements

• High School Diploma or General Education Degree (GED), required
• One to three months related experience and/or training, required
• Equivalent combination of education and experience, required
• Must be 21 years of age
• Must be good with people, both verbal and writing
• Must be computer literate

Responsibilities

• Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup
• Instructs patient in the safe and proper use of equipment
• Makes oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system
• Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank
• Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center
• Packages equipment for shipment to the manufacturer or their designee for repairs requiring more than minor work
• Responsible for equipment maintenance per schedule recommended by the manufacturer
• Maintains company vehicle in clean and orderly manner
• Makes daily inspections and completes proper paperwork
• Maintains established preventative maintenance schedule
• Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
• Maintains cleanliness and organization of warehouse/storage area
• Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
• Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA, DOT, FDA, and Emergency Planning
• Works as on-call service representative evenings and weekends on an as scheduled basis
• Responds in a timely manner and records information on Service Call Report
• May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
• Acts as group leader for service representatives
• Oversees warehouse operations
• Directs the work of one or more service representatives giving them routing instructions and daily work assignments
• Maintains center inventory and provides purchase requisition to center manager to order new stock as needed to maintain inventory levels

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED