Sr. ServiceNow Application Engineer

Workday • Pleasanton, CA

102d • $149,300 - $224,000 • Hybrid

About The Position

At Workday, we are seeking a Senior ServiceNow Developer with 8+ years of experience in Information Technology, including 6+ years as a ServiceNow Developer. This role is crucial for designing and implementing scalable, secure, and high-performing solutions across ITSM based on business needs. The ideal candidate will have deep technical expertise, platform governance awareness, strong problem-solving skills, and a passion for driving platform maturity and automation. You will be joining a highly skilled and innovative team that is striving to improve efficiency by streamlining processes and developing more intuitive and scalable solutions.

Requirements

• 8+ years of experience in Information Technology, ideally within a large technology company.
• 6+ years of deep experience as a ServiceNow developer with exposure to various modules (ITSM, ITOM, ITAM), integrations, scripting, and configuration management.
• Bachelor's degree in a computer-related field or equivalent work experience.
• Strong technical expertise in core platform and advanced development, integrations, data & CMDB, Automation & AI.

Nice To Haves

• Global delivery experience in leading distributed teams across international locations.
• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS).
• ServiceNow Certified Application Developer (CAD) is highly desired.
• Cloud & Security Knowledge: Azure, AWS, basics, SSO/SAML, OAuth, certificate management.
• Experience of building modern experiences using Service Portal, UI Builder, or integrating with React/Angular.
• Cross domain expertise with exposure to SecOps, ITAM, ITOM beyond ITSM.

Responsibilities

• Build and configure solutions using ServiceNow best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, IntegrationHub, and custom applications.
• Drive enhancements and improvements to the ServiceNow platform aligned with business goals and IT strategy.
• Develop and support integrations with third-party systems using APIs, IntegrationHub, MID Servers, and other technologies.
• Ensure solutions are compliant with platform governance, maintain security and performance standards, and follow version control and release management protocols.
• Troubleshoot and resolve complex incidents and support change management through the SDLC process.
• Demonstrate expertise in ServiceNow's AI capabilities, specifically Now Assist, AI Agents, and Virtual Agent/NLU.
• Provide guidance to junior developers and collaborate closely with BAs, architects, and stakeholders to translate business requirements into technical deliverables.
• Maintain technical documentation including design specifications, architecture diagrams, and support artifacts.
• Support and lead platform upgrades, patches, and health checks to ensure long-term system stability and supportability.
• Lead demos, workshops, and requirement walkthroughs.
• Approach challenges holistically and apply structured troubleshooting during high-pressure incidents.
• Manage multiple projects and deliverables in a fast-paced, global environment.

Benefits

• Flexible work schedule with a combination of in-person and remote work.
• Annualized base salary range of $149,300 - $224,000 USD for primary location.
• Additional US location base pay range of $126,100 - $224,000 USD.
• Opportunity to participate in the Workday Bonus Plan or role-specific commission/bonus.
• Annual refresh stock grants.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree