Sr. ServiceNow Application Engineer

Workday • Pleasanton, CA

102d • $149,300 - $224,000

About The Position

At Workday, the IT Service Management and Operations team is the cornerstone of our business operations and is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services to Workday teams and customers. This team owns ITSM and IT SDLC related services and spearheads effective agile development and resilient IT Operations. You will be joining a highly skilled and innovative team that is striving to improve efficiency by streamlining processes and developing more intuitive and scalable solutions.

Requirements

• 8+ years of experience in Information Technology, ideally within a large technology company.
• 6+ years of deep experience as a ServiceNow developer with exposure to various modules (ITSM, ITOM, ITAM), integrations, scripting and configuration management.
• Bachelor's degree in a computer related field or equivalent work experience.
• Strong technical expertise in core platform and advanced development, integrations, data & CMDB, Automation & AI.

Nice To Haves

• Global delivery experience in leading distributed teams across international locations.
• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS)
• ServiceNow Certified Application Developer (CAD) is highly desired.
• Cloud & Security Knowledge: Azure, AWS, basics, SSO/SAML, OAuth, certificate management.
• Experience of building modern experiences using Service Portal, UI Builder, or integrating with React/Angular.
• Cross domain expertise with exposure to SecOps, ITAM, ITOM beyond ITSM.

Responsibilities

• Build and configure solutions using ServiceNow best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, IntegrationHub, and custom applications.
• Drive enhancements and improvements to the ServiceNow platform aligned with business goals and IT strategy.
• Develop and support integrations with third-party systems using APIs, IntegrationHub, MID Servers, and other technologies.
• Ensure solutions are compliant with platform governance, maintain security and performance standards, and follow version control and release management protocols.
• Troubleshoot and resolve complex incidents and support change management through the SDLC process.
• Demonstrable expertise in ServiceNow's AI capabilities, specifically Now Assist, AI Agents, and Virtual Agent/NLU.
• Provide guidance to junior developers and collaborate closely with BAs, architects, and stakeholders to translate business requirements into technical deliverables.
• Maintain technical documentation including design specifications, architecture diagrams, and support artifacts.
• Support and lead platform upgrades, patches, and health checks to ensure long-term system stability and supportability.
• Confident in leading demos, workshops, and requirement walkthroughs.
• Approach challenges holistically — not just 'how to code it' but 'is this the right process to automate?'
• Ability to stay organized in fast-paced, global environment and manage multiple projects and deliverables in parallel.

Benefits

• Flexible work schedule with a combination of in-person and remote work.
• Participation in the Workday Bonus Plan or role-specific commission/bonus.
• Annual refresh stock grants.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees