Sr. Service Engineer

Rolls-Royce • Mankato, MN

1d

About The Position

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Position Summary: This position is responsible for Quality Service Manager topics, KPI’s, non-conformities relating to the company’s strategic/direct customers. This includes the job functions listed below.

Requirements

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Bachelors’ degree in Engineering, Mechanical, Electrical or Manufacturing engineering plus 5 years of mechanical, electrical, manufacturing or quality engineering experience with large industrial equipment or 9 years of mechanical, electrical, manufacturing, or quality engineering experience with large industrial equipment.

Nice To Haves

• Strong knowledge and proven application of 8D methodology.
• Strong knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the production of large industrial equipment.
• Strong knowledge of quality control, raw materials, manufacturing processes, costs, and other techniques for maximizing the effective manufacture of large industrial equipment.
• Excellent communication and interpersonal skills, with the ability to interface effectively at all levels of the organization.
• Excellent analytical and problem-solving skills
• Self-starter possessing strong initiative and teamwork
• Proficient with PC and MS Office Suite
• Familiar with plant operations and equipment
• Knowledge of engine and genset components and products
• Knowledge of genset performance requirements
• Knowledge of gauge and test equipment

Responsibilities

• Primary point of contact for assigned customers on Quality topics.
• Guide the company towards exceeding respective customer quality metrics. This includes tracking and reporting customer Quality KPIs; identifying improvement areas; and working with stakeholders to identify and implement corrective measures.
• Investigate product failures (found at enclosure vendors, customer complaints and issues logged in various platforms at the site installation process.) to determine validity of claims and determine the source/causer of non-conformances.
• Use 8D/A3 methodology to collaborate with responsible departments in determining root causes and implementing long-term corrective actions.
• Update the status of quality topics on respective customer platforms as well as on local tracking tools.
• Represent Rolls-Royce Solutions at customer quality meetings, prepare and present periodic quality reports as needed.
• Carry out product inspections from time to time, including First of Kind inspections and product audits.
• Continually improve and document processes for your assigned customers.
• Keep management updated of progress, developments, and pending problems.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required

Benefits

• Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
• Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.
• The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level