Sr. Security Engineer (Customer Identity)

Inspira Financial•Oak Brook, IL

About The Position

The Customer Identity Senior Engineer is responsible for building, maintaining, and operating the company’s customer identity platform. This role ensures secure, reliability, and scalable authentication and access services across multiple customer-facing products. The Customer Identity Senior Engineer serves as the technical owner for customer identity lifecycle, authentication policies, and platform integrations. This position requires strong troubleshooting skills, scripting capability, and a service-oriented mindset to support business requirements, uptime, compliance, and product team enablement.

Requirements

5+ years of experience in Identity and Access Management, with at least 2 years focused on customer identity (CIAM) or authentication systems.
Bachelor’s degree in computer science, Software/Computing Engineering, Applied Mathematics or related field
Strong understanding of modern identity protocols: OIDC, OAuth2, SAML, SCIM.
Hands-on experience with PingOne identity platforms.
Proven scripting and automation skills (PowerShell, Python, or comparable).
Demonstrated troubleshooting ability across complex cloud and hybrid authentication environments.
Excellent communication, documentation, and cross-functional collaboration skills.
Understanding of cloud security and API integration principles.
Experience with compliance frameworks (SOC 2, HIPAA, PCI) and audit support.
Experience with version control systems (Git) and CI/CD pipelines for automation code.
Proven troubleshooting and analytical skills, with a methodical approach to problem solving.
Familiarity with APIs, REST/JSON, and automation frameworks.
Ability to communicate complex technical issues clearly to both technical and non-technical audiences.

Nice To Haves

Technical Certifications a plus
Experience with adaptive MFA, risk-based access, or passkey authentication.
Familiarity with CI/CD pipelines, version control, and infrastructure-as-code (e.g., GitHub, Terraform).
Exposure to service management frameworks (ITIL) and compliance-driven operations (SOC 2, HIPAA, PCI DSS).

Responsibilities

Implement, configure, and maintain enterprise customer identity and access management (CIAM) services.
Support onboarding of new applications, APIs, and services into the customer identity ecosystem.
Manage platform lifecycle activities including patching, maintenance, and capacity planning.
Develop and maintain operational runbooks, standards, and procedures for identity services.
Build and maintain automation for customer account lifecycle and access provisioning workflows.
Partner with product and development teams to establish secure integration patterns using OAuth2, OIDC, and SAML.
Monitor and optimize authentication performance and error handling through data-driven insights.
Serve as the escalation point for complex authentication and customer access issues.
Lead incident, problem, and change management activities related to CIAM systems.
Devise and propose CIAM strategy through stakeholder information gathering, monitoring of metrics, analysis of emerging threats, and understanding of best practice trends.