Sr SCADA Operations Technician I

RWE•Austin, TX

5d•$140,000 - $153,000•Hybrid

About The Position

The Sr SCADA Operations Technician I provides advanced technical support for plant control and SCADA systems across multiple sites, serving as the primary point of contact for assigned locations or regions. It leads Tier 1 support and triage activities, ensures service-level compliance, and resolves complex or recurring technical issues by working closely with engineers, developers, and OEM vendors. The role also focuses on improving support processes through documentation, knowledge management, tool development, and root cause analysis, while contributing to continuous improvement initiatives. In addition, it provides technical leadership and mentoring to junior staff and requires strong knowledge of SCADA platforms, industrial automation, networking fundamentals, and coordination across SCADA, IT, and engineering teams.

Requirements

A Bachelor’s degree and/or a minimum of 5 years of experience is required
SCADA Systems: GE, Vestas, SGRE, Ovation, Wonderware, Rockwell, etc.
Basic understanding of SEL equipment and substations.
Knowledge of basic networking and topologies.
Knowledge of using/managing ticketing systems such as Jira, ServiceNow, etc.
Data visualization and reporting capabilities
Understanding of energy management strategies
Ability to push/pull/lift tools and equipment weighing up to 50 lbs.
Ability to work safely in extreme environments (hot sun, cold, etc.)
Ability to walk, climb, and stand extensively during the workday
Knowledge of and experience with the use of hand and power tools
Knowledge of environmental and safety policies and procedures
Ability to work within tight deadlines
Ability to work independently and as part of a team
Ability and willingness to travel to and from job sites as assigned
Strong interpersonal skills, with ability to manage customer relationships
Demonstrated desire to learn about the Company and the renewables space
Excellent proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and Teams
Strong leadership and communication, and ability to meet deadlines.
Strong organizational skills and ability to coordinate multiple tasks and deliverables.
Ability to multi-task, while working independently and as part of a team
Motivated self-starter, goal-oriented, and strong problem-solving abilities
Proven ability to empathize, build relationships, and effectively communicate with people from a diverse set of backgrounds
Responds well to direction, is easy to challenge and develop, and is coachable
Is detail-oriented, has strong business acumen, and a sound understanding of business concepts

Nice To Haves

Familiarity with industrial automation systems (preferred)

Responsibilities

Lead support for a group of sites or systems, providing advanced troubleshooting and mentoring junior technicians.
Own triage workflows and ensure SLA adherence across Tier 1 support queues
Coordinate directly with developers, engineers, and OEM vendors to resolve persistent technical issues.
Drive process improvements in SCADA ticket handling, knowledge management, and documentation.
Collaborate on tool enhancements (e.g., dashboards, alerting tools) to increase system reliability.
Participate in root cause analysis and continuous improvement for recurring plant control issues
Expert in platform-specific plant controls workflows and support processes. Provides advanced diagnostics and technical resolution.
Solves complex plant control system issues involving networked devices and data integrity.
Coordinates across SCADA, IT, and engineering teams to drive issue resolution. Acts as a point of contact for specific sites or regions.
Provides task leadership and mentorship to junior specialists and technicians.