Sr Salesforce Solutions Analyst

College Board

2d • $150,000 - $163,000 • Remote

About The Position

We are seeking a Senior Salesforce Solution Analyst with advanced expertise in Salesforce platform, scalable solution design, and enterprise systems and process analysis. This role requires deep Salesforce platform knowledge, hands-on configuration skills, and the ability to collaborate closely with business stakeholders and engineering teams to deliver high-quality, technically sound Salesforce solutions. The ideal candidate brings significant experience working across Sales Cloud, Service Cloud, and Experience Cloud, with strong capabilities in data modeling, declarative automation, integration concepts, and platform governance. You will play a critical role in aligning business processes and needs with Salesforce technical capabilities, ensuring solution design adheres to architectural standards, security frameworks, and engineering best practices. Reporting to the Staff Engineering Director, this role works in an Agile environment and contributes to the evolution of Salesforce as a strategic enterprise platform—driving technical enhancements, process automation, and solution scalability across the organization.

Requirements

• Bachelor’s degree in Information Systems, Business Administration, or a related field preferred
• Minimum 6–7 years of professional experience as a Solutions Analyst, with at least 4–5 years working specifically with Salesforce in a technology or consulting-focused environments.
• Strong knowledge of Salesforce declarative tools, including Flows, Process Builder, validation rules, and reports/dashboards
• Familiarity with Sales Cloud, Service Cloud, and Experience Cloud functionality and use cases
• Experience creating detailed documentation, process maps, and requirements specifications
• Excellent stakeholder management and communication skills, with the ability to bridge business and technical teams
• Experience working in Agile environments, writing user stories, and supporting sprint planning and backlog refinement
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• A passion for expanding educational and career opportunities and mission-driven work
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
• Clear and concise communication skills, written and verbal
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

Nice To Haves

• Familiarity with integration concepts (REST/SOAP APIs, middleware) to support collaboration with technical teams
• Exposure to Salesforce DevOps tools (e.g., Gearset, Copado, Salesforce DX) from a business requirements perspective
• Salesforce Solutions Analyst or Administrator certification
• Expertise working with Salesforce CRM, of performing business analysis, requirements gathering, and system support for enterprise applications including Salesforce.
• Demonstrated ability to partner with business units to understand needs, translate them into user stories, and deliver enhancements that drive adoption and measurable value.
• Experience facilitating workshops, prioritization sessions, and requirements reviews with diverse business units and technical teams.
• Ability to balance competing priorities across multiple stakeholders and guide discussions toward outcomes aligned with enterprise strategy.
• Experience validating data, supporting compliance reviews, and ensuring solutions adhere to governance, security, and architectural standards.
• Strong understanding of Agile delivery, testing processes, and iterative solution development.
• Familiarity with Salesforce capabilities (e.g., Sales Cloud, Service Cloud, integrations, reporting).
• Proficiency in business process documentation, data analysis, and writing clear user stories with acceptance criteria.
• Experience supporting testing (UAT), validating data, and ensuring solutions meet compliance and governance standards.
• Comfort working in an agile environment, including backlog refinement, sprint planning, and iterative delivery.

Responsibilities

• Technical Solution Design & Architecture Alignment Translate business requirements into technical specifications, solution designs, and scalable Salesforce configurations.
• Partner with engineering teams to ensure solutions align with platform architecture, data models, security models, and integration patterns.
• Configure and optimize Salesforce features using Flows, validation rules, Lightning App Builder, and other declarative tools in accordance with best practices.
• Support enhancements across Sales Cloud, Service Cloud, and Experience Cloud, ensuring solutions are scalable, maintainable, and compliant with governance standards.
• Solution Analysis & Solution Design Lead requirements discovery with stakeholders and convert business needs into well-defined user stories and acceptance criteria for technical implementation.
• Produce future-state process designs, system workflows, configuration documentation, and platform functional specifications.
• Collaborate with developers, admins, architects, QA, and product owners to validate requirements and ensure technical solutions meet functional and non-functional expectations.
• Support UAT planning and execution, defect triage, release readiness, and production validation.
• Platform Optimization & Continuous Improvement Identify and implement opportunities to reduce technical debt and manual processes through automation and improved platform design.
• Evaluate Salesforce releases and emerging capabilities to proactively recommend platform improvements and modernization opportunities.
• Contribute to platform governance, change management, and Salesforce DevOps pipelines (e.g., Gearset, Copado, Salesforce DX) by ensuring clear requirements and documentation for technical teams.

Benefits

• Annual bonuses and opportunities for merit-based raises and promotions
• A mission-driven workplace where your impact matters
• A team that invests in your development and success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees