Sr. Salesforce Product Manager, Service

Natera

127d • $110,900 - $138,600

About The Position

We are seeking a strategic Senior Salesforce Product Manager to drive the product vision, roadmap, and execution of our Salesforce platform initiatives while championing user-centric design and data-driven decision making. This role combines deep product management expertise with Salesforce platform knowledge, business analysis, and stakeholder management responsibilities. The ideal candidate will serve as both a product strategist and execution leader, ensuring our Salesforce solutions deliver maximum business value while driving user adoption and satisfaction across the organization.

Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field
• 8+ years of product management experience with at least 4 years focused on Salesforce or CRM platforms
• Strong background in Service Cloud, Sales Cloud, or other core Salesforce product areas
• Proven experience in requirements gathering, business analysis, and stakeholder management
• Experience with agile product development methodologies and cross-functional team collaboration
• Excellent analytical skills with experience in data-driven product decision making
• Outstanding communication and presentation skills for executive and technical audiences
• Experience with product analytics tools and performance measurement frameworks

Nice To Haves

• Master's degree in Business Administration (MBA) or related advanced degree
• Salesforce certifications including Platform App Builder, Administrator, or Product Specific Consultant certifications
• Product Management certification (CPM, AIPMM) or equivalent professional credential
• Previous experience in consulting, client-facing, or customer success roles
• Background in user experience design, market research, or business intelligence
• Experience with Salesforce ecosystem tools including AppExchange, Lightning Platform, and integration technologies
• Knowledge of emerging technologies and their application to Salesforce platform evolution

Responsibilities

• Define and own the comprehensive Salesforce product vision, strategy, and multi-year roadmap aligned with business objectives
• Conduct market research, competitive analysis, and user needs assessment to identify product opportunities and innovation areas
• Collaborate with executive leadership to translate business strategy into actionable product initiatives and feature requirements
• Prioritize product backlog and feature development based on business value, user impact, technical feasibility, and ROI analysis
• Establish product success metrics, KPIs, and measurement frameworks to track product performance and user satisfaction
• Drive product discovery sessions and ideation workshops with cross-functional teams and stakeholders
• Manage product portfolio decisions including feature sunset, platform consolidation, and technology investment priorities
• Lead comprehensive requirements gathering sessions with business stakeholders, subject matter experts, and end users
• Translate complex business needs into detailed functional requirements, user stories, and acceptance criteria
• Conduct thorough business process analysis and workflow optimization to maximize Salesforce platform value
• Partner with solution architects to ensure technical feasibility and optimal implementation approaches for product features
• Create and maintain detailed product specifications, wireframes, and process flow documentation
• Facilitate requirements validation sessions and user acceptance testing coordination
• Manage scope changes, requirements traceability, and impact analysis throughout product development lifecycle
• Serve as primary product liaison between business units, technical teams, and executive leadership
• Conduct regular stakeholder updates, product demos, and executive presentations on product progress and outcomes
• Manage stakeholder expectations through transparent communication of timelines, dependencies, and delivery commitments
• Facilitate cross-functional collaboration between development, QA, operations, and business teams
• Lead product steering committee meetings and strategic planning sessions
• Build strong relationships with key business champions and power users to drive product advocacy
• Coordinate with external vendors and third-party solution providers for integrated product offerings
• Champion user-centric design principles and advocate for optimal user experience across all product touchpoints
• Conduct user research, usability testing, and feedback collection to inform product design and enhancement decisions
• Partner with UX/UI teams to create intuitive, efficient, and engaging user interfaces within Salesforce platform constraints
• Design and implement user adoption strategies including training programs, change management, and support documentation
• Monitor user engagement metrics, adoption rates, and satisfaction scores to identify improvement opportunities
• Lead user feedback collection initiatives and product advisory board sessions
• Develop user personas and journey mapping to guide product development priorities
• Work closely with development teams using agile methodologies to ensure timely and quality product delivery
• Monitor product development progress, identify risks, and implement mitigation strategies to meet delivery commitments
• Coordinate product launches including rollout planning, communication strategies, and success measurement
• Analyze product performance data, user behavior analytics, and business impact metrics to inform future product decisions
• Manage product backlog grooming, sprint planning participation, and continuous improvement initiatives
• Oversee quality assurance processes and user acceptance testing for product releases
• Drive post-launch product optimization and iterative enhancement based on performance data and user feedback

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing for employees and their immediate families
• Fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees