Sr. Salesforce Business Analyst

SAS Institute • Bloomington, MN

241d

About The Position

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization. The Sr. Salesforce Business Analyst partners with the Business Information Systems (BIS) team to gather functional and non-functional requirements for internal products/processes/strategies used by IDeaS' business teams. This primarily covers customizations and enhancements to IDeaS' Salesforce solution within the sales, account management, client support, contract, and finance functions.

Requirements

• 5+ years of relevant experience as a Business Analyst in a technology-based company.
• Bachelor's degree, preferably in a Business related major.
• Extensive experience with a Salesforce environment with an emphasis on the lead-to cash process as well as release procedures and user acceptance testing.
• Demonstrates good understanding of business processes.
• Demonstrated ability to build and maintain trust and relationships with business users.
• Experience creating deliverables such as Business Requirements Document (BRDs), User Stories, Use Cases, and Workflow Diagrams.
• Able to perform effective prioritization with limited resources and drive results with high emphasis on quality.
• Excellent customer service approach and consultative skills.
• Excellent organizational and documentation skills.
• Excellent written and verbal communication skills.
• High levels of proactivity, creativity, curiosity, and self-motivation.

Nice To Haves

• Six Sigma certification preferred.
• Salesforce business analyst certification preferred.

Responsibilities

• Acts as a trusted advisor to an internal functional area by engaging with leadership to understand the functions strategic goals, business objectives and how their team interacts with and uses Salesforce.
• Provide support to the functional business analyst, resolving complex Salesforce lead-to-cash issues.
• Assess the impact of new go-to-market models on the lead-to-cash.
• Collaborate with functional members to identify operational pain points and create business requirements to drive Salesforce enhancements.
• Gather and analyze department feedback to understand end user's perception of features and gather insights for continuous product improvement.
• Assist in developing the Salesforce enhancement roadmap, aligning it with company goals, and end user requirements.
• Partner with the Business Information Systems (BIS) team to support user acceptance testing and provide the 'go/no go' decision for production releases.
• Build strong relationships across functions through collaborating with other Sr. Business Operations Specialists on their projects as needed and sharing key updates to drive alignment.
• Supports ad hoc functional projects and contributes to additional initiatives as business needs evolve.

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree