Sr. Sales Operations Manager

Hi Marley-posted about 2 months ago
Full-time • Mid Level
Hybrid • Boston, MA
51-100 employees
Publishing Industries
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As our Sr. Sales Operations Manager, you'll play a pivotal role in shaping the systems, processes, and insights that power our revenue growth. You'll partner closely with leaders across the business to streamline operations, strengthen forecasting accuracy, and turn data into actionable strategies that help our teams scale effectively. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

  • Process optimization, documentation, & change management: Identify and drive continuous improvement opportunities across contracting, forecasting, and deal execution workflows. Document key processes and implement change management best practices to ensure adoption and consistency across teams.
  • Forecasting & performance analysis: Track forecast vs. actual performance and monitor forecast accuracy over time. Analyze attainment by deal characteristics, establish forecasting KPIs, and diagnose gaps or shortfalls to improve predictability.
  • Lead management & marketing collaboration: Partner with Marketing to refine lead scoring, routing, and attribution processes for greater visibility and conversion. Partner with Senior Salesforce Admin to support lead handoff workflows to ensure accountability, timely follow-up, and accurate pipeline generation reporting.
  • Reporting & dashboards: Create and customize reporting for growth initiatives to track key performance metrics. Build and maintain tailored dashboards and reports that drive data-driven decision-making for GTM and executive leadership.
  • Tech stack selection & adoption: Evaluate, select, and manage sales tools to ensure they deliver measurable ROI and efficiency. Serve as the primary point of contact for vendor relationships, system enhancements, and end-user adoption.
  • Presentation development: Develop high-quality materials for Sales presentations, including content for Board meetings, quarterly planning sessions, and company-wide meetings. Collaborate with stakeholders to ensure messaging, visuals, and data are accurate and aligned with business objectives.
  • Sales events & meeting management: Plan and execute Sales events and offsites, managing all logistics, agendas, and timing (e.g., quarterly team events, regularly recurring sales meetings). Define and maintain the structure and cadence of team meetings, ensuring clear agendas, attendee alignment, and follow-up.
  • 5-7 years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B organization.
  • Proven track record of improving sales processes, data visibility, and forecasting accuracy.
  • Strong analytical and reporting skills; proficiency with Salesforce, BI tools (e.g., Looker, Tableau), Excel/Google Sheets, PowerPoint
  • Excellent communication and stakeholder management skills and experience working with C-level executives
  • Strong project management and organizational skills; ability to juggle multiple priorities in a fast-paced environment.
  • Experience with GTM systems such as HubSpot, Gong, or Salesloft preferred.
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