Sr. Sales Operations Manager

Hi Marley-posted 2 months ago

Full-time • Mid Level

Boston, MA

51-100 employees

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At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way. As our Sr. Sales Operations Manager, you’ll play a pivotal role in shaping the systems, processes, and insights that power our revenue growth. You’ll partner closely with leaders across the business to streamline operations, strengthen forecasting accuracy, and turn data into actionable strategies that help our teams scale effectively. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

Identify and drive continuous improvement opportunities across contracting, forecasting, and deal execution workflows.
Document key processes and implement change management best practices to ensure adoption and consistency across teams.
Track forecast vs. actual performance and monitor forecast accuracy over time.
Analyze attainment by deal characteristics, establish forecasting KPIs, and diagnose gaps or shortfalls to improve predictability.
Partner with Marketing to refine lead scoring, routing, and attribution processes for greater visibility and conversion.
Partner with Senior Salesforce Admin to support lead handoff workflows to ensure accountability, timely follow-up, and accurate pipeline generation reporting.
Create and customize reporting for growth initiatives to track key performance metrics.
Build and maintain tailored dashboards and reports that drive data-driven decision-making for GTM and executive leadership.
Evaluate, select, and manage sales tools to ensure they deliver measurable ROI and efficiency.
Serve as the primary point of contact for vendor relationships, system enhancements, and end-user adoption.
Develop high-quality materials for Sales presentations, including content for Board meetings, quarterly planning sessions, and company-wide meetings.
Plan and execute Sales events and offsites, managing all logistics, agendas, and timing.

5–7 years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B organization.
Proven track record of improving sales processes, data visibility, and forecasting accuracy.
Strong analytical and reporting skills; proficiency with Salesforce, BI tools (e.g., Looker, Tableau), Excel/Google Sheets, PowerPoint.
Experience with GTM systems such as HubSpot, Gong, or Salesloft preferred.
Excellent communication and stakeholder management skills and experience working with C-level executives.
Strong project management and organizational skills; ability to juggle multiple priorities in a fast-paced environment.

Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
Open vacation policy - we all work hard and take time for ourselves when we need it.
Competitive salary and generous stock options - we all get to own a piece of what we’re building.
A fun, lively startup culture.
Core values-based leadership.
A culture of employee engagement, diversity and inclusion.
Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup.

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