Sr. Sales Operations Consultant

Comcast

235d • $25 - $43

About The Position

The Sr. Sales Operations Consultant plays a crucial role in ensuring Comcast Business customer satisfaction and operational efficiency. This position involves providing comprehensive support throughout the sales process, from pre-sales support to post sales activities, ensuring that customer orders are processed accurately and efficiently. This role will be 100% virtually based in Indiana with no anticipated travel.

Requirements

• 2 - 4 years of sales support experience.
• Experience with MS Office (Excel, Word, PPT).
• Strong attention to detail with a sense of urgency and flexibility.
• Strong written and verbal communication skills.
• Multi-site order management experience.

Nice To Haves

• Preferred experience with Salesforce, Century, Workbench, Orion, Dynamics, Café.
• Comcast Business experience.

Responsibilities

• Work with the senior sales team to ensure customer orders are processed appropriately.
• Provide order support and coordination including the small business, mid-market and Enterprise channels.
• Ensure order coordination, verification and corrections are completed and work cross functionally with other support teams to manage internal escalations and ensure timely and accurate resolution within defined Service Level Agreements (SLAs).
• Review contracts and validate financial data and services with internal customers to ensure accuracy, attention to detail.
• Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate.
• Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
• Strong hands-on approach to solving problems and communicating with Sales teams and Sales leadership.
• Research issues on individual orders/accounts and provide guidance to Sales teams.
• Navigate through multiple systems to build, track and/or monitor orders.
• Polished, professional verbal and written communication with regional and division partners (Sales Support, Sales leadership).
• Assist with incubating process for new products and/or systems during the early phases of incubation and introduction.
• Identify opportunities for improvement and recommend solutions.
• Meet defined scorecard productivity/quality metrics.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary (team supports end-of-month sales processing).
• Other duties and responsibilities as assigned.

Benefits

• Base pay dependent on job-related, non-discriminatory factors such as experience.
• Most sales positions are eligible for a Commission under the terms of an applicable plan.
• Most non-sales positions are eligible for a Bonus.
• Best-in-class Benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Education Level: Bachelor's degree