Sr. Sales Operations Analyst - Pelvic Health

Medtronic • Minneapolis, MN

14d • Remote

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 10% - 15% of travel to enhance collaboration and ensure successful completion of projects. Careers that Change Lives The Senior Sales Operations Analyst will play a critical role in advancing the commercial excellence agenda for the Pelvic Health Operating Unit. This individual will serve as the primary business analyst and process architect supporting our commercial processes—including business systems such as Salesforce.com and will partner closely with Sales, Marketing, MedEd, Customer Care, IT, Finance, HR, and cross-functional commercial leaders to optimize our commercial operations workflows. This position reports to the Director of Sales Operations and is ideal for a systems savvy, process-minded commercial operations professional who excels at translating business needs into scalable solutions, leveraging business systems, driving adoption across field and internal teams, and leading operational projects from ideation to execution.

Requirements

• Bachelor’s degree
• Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience

Nice To Haves

• Degree in Operations, Analytics, Information Systems, or related field.
• 5+ years of experience in Sales Operations, Commercial Operations, Business Operations, or CRM support/BA roles.
• Hands-on experience with CRM (Salesforce.com), ideally including one or more of the following: Health Cloud Field Service Cloud Sales Cloud Service Cloud
• Demonstrated experience with process mapping, process documentation, and process improvement methodologies (Lean, Kaizen, Value Stream Mapping, etc.).
• Strong analytical skills with the ability to translate business problems into system and workflow solutions.
• Experience in MedTech, healthcare, life sciences, or a complex commercial organization.
• Experience with commercial readiness, sales enablement platforms, or territory/support operations.
• Experience working closely with IT, developers, and field teams on CRM-based transformations.
• Certifications in Lean Six Sigma and/or PMP a plus!

Responsibilities

• Process & CRM Optimization Serve as the key Commercial Process & enablement analyst within the Pelvic Health Operating Unit.
• Serve as the SME (Subject Matter Expert) of our commercial business applications within Salesforce.com for Pelvic Health. Key systems include Health Cloud, Field Service, Sales Cloud, and Service Cloud.
• Translate commercial processes into scalable, optimized workflows, by gathering requirements, process mapping, solution ideation, project management, cross-functional collaboration and process documentation.
• Commercial Process Mapping & Optimization Lead end-to-end process mapping, documentation, and continuous improvement initiatives across our commercial operations. Key teams to engage with include Sales, Marketing, Customer Care, MedEd, Finance, IT, and HR.
• Facilitate workshops with commercial stakeholders to understand current workflows and convert them into optimized future-state processes.
• Develop and maintain SOPs, process documentation, and playbooks to establish sustainable, repeatable, and scalable operational structures.
• Project Portfolio Leadership Manage the Sales Operations project portfolio, ensuring visibility, prioritization, and successful on-time delivery of key initiatives.
• Support our CRM Program Manager with key functions such as Level 1 SFDC support, project execution and technology roadmap ideation, development, and enablement.
• Sales Enablement & Continuous Improvement Collaborate with Training team to design and deliver Sales Process training content and tool utilization strategies.
• Support evolution of sales methodologies, field productivity tools, and performance insights to create a more effective and efficient commercial engine.

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level