Sr. Sales Operations Analyst - Contracts

SPS Commerce-posted 3 months ago
$77,300 - $115,900/Yr
Mid Level
Remote • Minneapolis, MN
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! The Sr. Sales Operations Analyst - Contracts is a member of the Deal Desk Team at SPS and will play a key role in supporting the sales organization by managing contract-related processes and serving as the primary liaison between Sales, Legal, and our customers. This role will focus on reviewing, redlining, and negotiating terms and conditions, ensuring compliance with company policies, and facilitating timely contract execution. In addition, the analyst will partner with cross-functional teams to streamline contract workflows, support deal governance, and provide insights to enhance efficiency in the sales cycle.

  • Review, redline, and negotiate customer contracts, order forms, and amendments in alignment with company standards and policies.
  • Collaborate closely with Legal, Sales, and Finance teams to address customer requests, resolve contract-related issues, and ensure alignment on risk tolerance and business objectives.
  • Serve as the primary point of contact for Sales on contract-related matters, including interpretation of terms, escalation management, and process guidance.
  • Maintain accurate contract records and documentation within Salesforce and other internal systems.
  • Identify opportunities to improve contract lifecycle processes and implement best practices to reduce friction in deal execution.
  • Partner with Sales leadership to balance customer requirements with company policies, escalating where necessary for legal or executive review.
  • Develop and deliver reporting on contract cycle times, negotiation trends, and common redline themes to help inform business strategy.
  • Ensure strict adherence to confidentiality requirements and compliance standards when handling sensitive information.
  • Provide flexible support for other Deal Desk Team responsibilities/functions and the broader Revenue Operations team as needed to manage high volumes or complex deal structures.
  • Bachelor's degree and a minimum of 5 years of relevant experience; or a Master's degree and 3 years of experience; or equivalent combination of education and experience.
  • Proven skills performing thorough, quantitative, or qualitative analysis using applicable technology tools with demonstrated success completing data analysis and report creation.
  • Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and utilization of tracked changes and commentary features.
  • Clear, concise, and confident communicator (verbal, non-verbal, written) with excellent organizational skills.
  • Detail-oriented with strong problem-solving skills.
  • Self-motivated with the ability to prioritize and work in a dynamic, fast-paced environment.
  • Experience with Salesforce.
  • Specific experience with CPQ module (Configure, Price, Quote) is a bonus.
  • Familiarity with data privacy and data security concepts and documentation.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Paid time-off
  • 401(k)
  • Health and flexible spending accounts
  • Stock purchase plan
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