Sr. Sales Experience & Operations Manager
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About The Position
At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. This position is responsible for maximizing the overall Kia sales experience, resulting in high sales satisfaction (as measured by J.D. Power Sales Satisfaction Index or SSI), sales owner loyalty, and other metrics. The customer experience is the foundation of owner loyalty and retention. The Senior Manager acts as a "Voice of the Customer" and consultant to the entire company (Corporate and Field). The ultimate purpose of this position is to ensure Region and Field teams are actively engaged and consulting its Dealers to elevate sales growth, the consumer perception of the Kia brand, to build lasting relationships, improve future vehicle purchase intent, as well as sales loyalty, service and parts purchase and retention, and strengthen KUS and Dealership profitability. The position will manage the execution and accountability of the sales experience and actions by vendors, the Regions, Field, and its Dealers in the execution of programs and new business initiatives. This role partners closely across all verticals of the organization, including but not limited to Sales Ops, Customer Satisfaction, Service & Aftersales, Product Planning, Product Quality, Customer Journey, Marketing, Customer Care, Legal, Finance, Connected Car, Kia University, and Audit, to operationalize the improvement and enhancement of all customer touchpoints.
