Sr. Sales Capture Executive - Contact Center/Customer Service Business Development

Accenture • Austin, TX

69d • $136,800 - $237,600

About The Position

Accenture Song accelerates growth and value for our clients across industries through sustained customer relevance with emerging channels, technologies and models tied to the ever-changing needs and preferences of business-to-business and business-to-consumer customers. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content, and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at speed through the potential of imagination, technology, and intelligence. Visit us at: www.accenture.com/song Our Client Engagement model enables our go-to-market teams to serve our clients and shape, sell and deliver deals with greater relevance to the team, our clients, and to Accenture. They are skilled in understanding client needs, building relationships and finding meaningful, impactful opportunities. Our Song Sales teams focus on increasing volume and conversion rate of big deals profitably and identify accounts/areas for scale.

Requirements

• Minimum of 8 years of professional services in Customer Operations and Customer Transformation to include developing large-scale strategy for global solutions for Fortune 500 clients, including requirements definition and implementation
• Minimum of 8 years of client facing Sales Pursuit Management experience, including but not limited to, G2000 clients
• Minimum 5 years experience with Delivery and/or Sales capture of Customer Operations and Transformation solutions such as Contact Center, Call center etc.
• Minimum of 2 years' experience in direct sales with quota preferably in excess of $10M+
• 2+ years experience coordinating across cross-functional teams, including but not limited to, solution architects, practice leads, legal, pricing, business operations etc. to drive sales capture efforts, ensuring seamless collaboration throughout the sales cycle while managing components outside direct control.

Nice To Haves

• Experience with C-Level client relationship building and relationship management.
• Proven ability to operate within a team-oriented environment.
• High energy level, focus and ability to work well in demanding client environments.
• Excellent communication (written and oral) and interpersonal skills.
• Strong leadership, problem solving, and decision-making abilities.
• Have been first chair on selling Contact Center deals in excess of $10M
• Previous experience with closing $20M+ deals involving the areas of significant process change, technology implementations, process outsourcing technology outsourcing in customer success/customer service
• Core management consulting skills including: Executive & Digital Leadership Workshop facilitation, Client interviews / focus groups, Run end-to-end digital sales cycles (origination -> solution -> close)
• Experience working with & jointly going to market with strategic vendors (software/channel/technology)
• Understanding on Contact center technologies such as Amazon Connect, Genesys, NICE etc.
• Bachelor's degree

Responsibilities

• Originate, qualify, and close new opportunities for Accenture with our clients across our Customer Operations and Customer Transformation
• Work with Accenture Song Industry leadership teams to develop and deliver new business through trust and value-led relationships with the key client stakeholders responsible for key initiatives and play the role of a trusted advisor
• Develop global Customer Operations and Customer Transformation strategies for Accenture Song clients including leading the team performing rigorous analysis to identify potential value creating opportunities, creating the business case and developing the requirements to implement the strategy
• Be a thought-leader in Customer challenges, trends, solutions, economics and related qualitative & quantitative aspects, and help Industry Leads in creation of a digital value architecture
• Develop requirements to ensure Customer Operations and Customer Transformation vision and recommendations translate to (and leverage) Accenture Song assets, products and services
• Defining high level Customer Operations and Transformation architectures and applying digital commerce best practices to support strategy recommendations
• Lead client assessment portion of strategy engagements, develop cohesive conclusions and present key findings at the executive level
• Provide strategy development and solution development to support new business activities and existing client relationships
• Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs.
• Travel may be required for this role. The amount of travel will vary from 25 to 100% depending on business need and client requirements.

Benefits

• Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees