Sr. Sales Associate

Richemont • Miami, FL

1d • $28 - $30

About The Position

THE WATCHMAKER OF WATCHMAKERS Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication. HOW WILL YOU MAKE AN IMPACT? Jaeger-LeCoultre is looking for sales professionals who have a demonstrated track record in building client relationships and driving sales performance. As a Senior Sales Associate and Ambassador of the Maison, you will provide exceptional customer experience and assist with training of the team by sharing sales best practices. You will set the example to achieve and exceed sales targets by proactively recruiting new clients and nurturing existing relationships.

Requirements

• 5+ years previous experience in watches or high-value luxury product sales preferred.
• Exhibits critical thinking skills and is strong in solution oriented.
• Exceptional Customer Service/Hospitality skills, anticipating client needs and priorities.
• Leadership skills
• Excellent computer skills (SAP exposure is a plus)
• Spanish strongly recommended (additional language is a plus)
• Excellent interpersonal and communication skills are required
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends

Responsibilities

• Develop and implement sales strategies by creating and executing plans to achieve or exceed sales targets, focusing on key client segments and product categories.
• Set the tone for Exceptional Customer Experience
• Assist with training of the team by sharing sales best practices
• Cultivate strong client relationships whether in or outside the boutique representing the organization
• Demonstrate ability to develop existing clientele while proactively acquiring new clientele
• Develop high watchmaking and bespoke sales
• Provide expert product knowledge and Maison history
• Assist clients with Customer Service needs, before or after sales
• Maintain brand’s high standards.
• Drive client loyalty through personalized customer journeys, ensuring exceptional experiences at every touchpoint.
• Standards of CRM outreach for clienteling, client follow-up are maintained.
• Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives
• Partnering with management to develop tailored plans for both existing and prospective clients
• Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and escalate as needed to Management.
• Collaborate with management to develop and implement strategic plans for leveraging in-store and offsite events and networking opportunities to drive business development and client acquisition
• Assist in the daily operations of the boutique and be a reference for operational and security procedures and policies
• Assist with daily set-up and breakdown of the boutique
• Maintain boutique environment by managing visual merchandising implementation and addressing any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure full compliance
• Share improvements opportunities with Boutique Manager to enhance client experience and increase sales
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

Benefits

• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed