Sr. Sales Associate, Service

Otis Elevator Company • Marietta, GA

138d • Onsite

About The Position

Otis Elevator Company is searching for a highly motivated Sr. Sales Associate, Service responsible for territory sales, margin growth & customer satisfaction for all customers for Metro Atlanta area. On a typical day you will: Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth. Retain and renew current maintenance agreements by improving customer satisfaction via MFA program. Manage and nurture account relationships to drive renewals and repair opportunity. Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts. Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor Partner with branch business development sales team to identify business development opportunities. Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message. Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results. Manage opportunities in the CRM pipeline and provide accurate forecasting.

Requirements

• 3-5 years of experience in outside sales, or relevant experience in property management or HVAC sales.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills.
• Customer centric with a strong desire to achieve customer satisfaction.
• Self-motivated and able to manage many simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills.
• Bachelor's degree or equivalent work experience required.

Responsibilities

• Prospect, build, and maintain customer relationships.
• Achieve or exceed sales objectives.
• Serve as technical sales consultant to customers in the assigned territory.
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunity.
• Conduct sales planners and needs assessment to inform account targeting efforts.
• Assist with customer concern resolution along with Operations.
• Partner with branch business development sales team to identify business development opportunities.
• Actively communicate competitive feedback and market dynamics internally.
• Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasting.

Benefits

• 401(k) plan with a generous company match and automatic retirement contribution.
• Comprehensive medical, prescription drug, dental, and vision coverage.
• Three weeks of paid vacation, along with paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• Generous birth/adoption and parental leave benefits, as well as adoption assistance.
• Tuition reimbursement program.
• Spot performance bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree