Sr Sales Analytics Consultant

About the position

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Senior Sales Analytics Consultant helps businesses analyze their travel and engagement data to identify opportunities and enhance travel experiences. This role primarily supports leads, prospects, and small business accounts. The Consultant collaborates with Account Managers and Leaders to identify and implement self-service tools, while also recommending strategies to effectively increase sales and revenue. A strong communicator with a mindset focused on continuous improvement, the Senior Sales Analytics Consultant is eager to contribute to meaningful initiatives and drive the future of Southwest.

Responsibilities

• Deliver Customer insights and opportunities through internal and Customer data and Account Manager insights leveraged throughout the sales cycle to achieve revenue targets.
• Work seamlessly with Account Managers and the Customer Success Team to deliver and identify revenue opportunities through internal transactional data, third party data, account manager or Customer Success Team insights, cross-functional partners, or a variety of other sources in order to drive account strategies, tactics, contract proposals, and effective presentations.
• Transform raw data into easily understandable, presentable and actionable findings to identify opportunities and ensure performance, sharing them with sales team partners, Customers, and all levels of management.
• Use technical skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests and proactively identify new opportunities.
• Provide the research and analysis of trends, and the development of new processes, tools, reports, and dashboards to support increased revenue from corporate accounts and greater efficiency within the sales cycle.
• Investigate key business problems through quantitative analyses of data to discover patterns, identify trends, and uncover new predictive indicators.
• Support strategic decision-making through data analysis and present to senior level management as well as the entire sales department.
• Develop tailored reports in order to meet business requirements and provide financial analysis to support corporate sales operational and Customer activities.
• Create and manage work plans to translate business data/reporting needs from concept to delivery.
• Serve in the role of a mentor to develop analytical and consultative skills within and outside the team.
• Engage in the development, improvement, and quality control of data sets through conversations with internal and external partners.
• Partner cross-functionally with technology counterparts to understand Southwest business data structure and flow of data from DB into business/visualization tools then provide guidance and recommendations on best practices.
• Utilize appropriate data management procedures including privacy standards.
• May perform other job duties as directed by Employee’s Leaders.

Requirements

• High School Diploma or GED required.
• Bachelor's Degree or equivalent work experience.
• Expert-level experience, expansive and far-reaching knowledge in Sales analysis and the transportation industry.
• Solving ambiguous problems and developing a clear action plan.
• Working with and developing tools to efficiently utilize large datasets.
• Independently translating raw data into actionable insights.
• Influencing stakeholders and leaders to drive change.

Nice-to-haves

• Advanced use of data prep tools (such as Alteryx or similar products).
• Advanced use of data visualization software (such as Tableau, Power BI, etc.).
• Expert use of SQL to manipulate data and draw insights from large datasets with experience using statistical computer languages (Python, R, etc.).
• Expert use of Microsoft Excel.
• Lead, prospect, and sales funnel analysis experience.
• Experience building and executing sales strategies.
• Experience with pattern analysis.
• Experience with machine learning/data science.

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too).
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings.
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit.
• Competitive health insurance for you and your eligible dependents (including pets).
• Health plan coverage options that start from the very first day of employment.