Standard Chartered-posted 4 months ago
Bangalore, IN
1,001-5,000 employees
Credit Intermediation and Related Activities

Support transformation of Card fraud strategy to become best in class through effective rule coding, data analysis, transparent communication and process adherence. Engage and collaborate with group and country business, fraud risk teams to minimise fraud loss while ensuring superior client experience. Proactively identify issues, challenges, opportunities, and seek changes within the team and across the fraud landscape.

  • Minimise fraud losses by recommending rules to detect real time fraud on pro-active basis.
  • Provide co-ordination and support in rollout and execution of processes.
  • Ensure that policies and processes are strictly adhered to.
  • Reduce Fraud Losses by way of Timely placement of system parameters.
  • Manage the relationship between country and other team members within Fraud Operations.
  • Provide system and information support to all regions across WRB.
  • Stay abreast with industry existing/emerging fraud risks.
  • Identify and share industry best practices and work with the businesses for their feasibility and implementation.
  • Evaluate latest practices/tools to conduct data analysis timely and effectively.
  • Ensure all FRM policies and procedures are in compliance with Group Policies and Standards.
  • Ensure proper and updated documentation are in place.
  • Support standardisation, automation and consolidation through re-engineering and process improvement initiatives in the Group.
  • Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated to stakeholders.
  • Strong collaboration and concerted efforts with key stakeholders/partners.
  • Share information on fraud trends and identifying emerging fraud threats.
  • Leverage common tools, information, and processes.
  • Escalate significant fraud MO, root causes timely and share best practices where applicable.
  • Ensure Lessons Learned shared with SCB countries on timely manner.
  • Undertake adequate training and stay relevant.
  • Ensure use of authorised systems and information; and only access systems and information in ways and for purposes for which they have been authorised.
  • Identify and Monitor fraud threats, vulnerabilities, and risks.
  • Drive and influence enhancement for fraud risk management internal controls.
  • Collaborate with adjunct Risk and Policy Owners in Information & Cyber Security, Credit Risk, Conduct, Anti-Money Laundering and Anti-Bribery & Corruption to deliver collective outcomes.
  • Drive and influence corrective actions on the back of fraud trigger events.
  • Analyses complex reports as revealed by the data and provides fraud risk management insights to decision makers.
  • Develop and implement fraud risk management strategies in response to those insights.
  • Embed the Group's values and code of conduct in Retail Risk Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees' form part of the culture.
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Lead to achieve the outcomes set out in the Bank's Conduct Principles.
  • CFE, SAS, SQL certifications preferred.
  • Functional knowledge about Risk operations.
  • Card Risk tools usage and functionality.
  • Analytic tool usage like SAS, R etc.
  • Functional knowledge of Card Products and Authorisation life cycle.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies.
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