Sr. Risk Manager – Global Outsourcing, Amazon Customer Service

Amazon • Seattle, WA

4d • $109,000 - $185,000

About The Position

We are seeking a dynamic and experienced senior leader to spearhead our
third-party governance, risk, and compliance management initiatives. This
pivotal role will shape and execute strategies that protect customer trust while
enabling operations across our global network of outsourced contact centers. You
will partner with diverse stakeholders across vendors, security, compliance,
engineering, legal, vendor management and policy teams to maintain and improve
our organization’s risk posture, bring workstreams together and represent risk
management programs to senior leadership.

We’re looking for a strategic thinker with deep technical expertise in risk and
compliance, exceptional stakeholder management skills, and the ability to drive
complex programs to completion. The ideal candidate is a self-starter
comfortable with novel challenges, able to transform complex information into
actionable plans, and skilled at building consensus across global stakeholders.
Strong communication skills are essential, as this role requires engaging with
leadership at all levels.

Requirements

• Bachelor's degree or equivalent
• Experience in compliance, audit or risk management
• Knowledge of Microsoft Office products and applications at an advanced level
• Experience in the contact center or business process outsourcing industry

Nice To Haves

• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Master's degree or equivalent

Responsibilities

• Manage complex risk programs across multiple internal and external organizations
• Provide oversight to the security operations program for first- and third-party infrastructure, own Shepherd and inspection goals for GO (Vendor InfoSec assessments, CS Compliance audits)
• Inform the design of, negotiate and implement comprehensive security policies for third-party vendors
• Drive continuous improvement of Amazon's and vendors' security posture through bottom-up and top-down programs
• Drive technical requirements, design, and delivery planning for security initiatives; this includes audit and assessments programs as well as Amazon owned systems and tools
• Lead resolution of finding disputes, events and escalations related to security and compliance; guide technical deep dives when needed
• Implement data-driven risk management strategies across the global network and own key success metrics
• Create and own scalable solutions for policy management, incl. exceptions, and posture tracking
• Drive simplification and automation initiatives to streamline workflows, eliminate redundancies, and scale risk management capabilities across the global network

Benefits

• Our compensation reflects the cost of labor across several US geographic markets.
• The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market.
• Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
• Amazon is a total compensation company.
• Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
• For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level