Sr. Risk Associate - Card Customer Identity (AML/KYC)

Capital One • Richmond, VA

112d • $86,000 - $98,200

About The Position

As a Sr. Risk Associate on the Card Customer Identity Management Team, you will be part of a smart, talented team engaged in our Operational Excellence journey for the Customer Identity landscape which includes process improvements, becoming more well managed and intent creation. This role will directly support new and innovative process improvements and/or redesign initiatives. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. This person will collaborate with 2nd line business stakeholders to build relationships to drive process improvements and maintain a well managed process environment. The ideal candidate will have experience working in a strategy-oriented team or regulated operations, strong relationship-building & creative problem-solving skills. This person will need to have excellent communication skills, and have the ability to adapt to change quickly. Being Intellectually curious, having strong attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This is an excellent opportunity to continue your career in the field of Risk Management.

Requirements

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Nice To Haves

• Bachelor's Degree or military experience
• At least 3 years of Process Management or Project Management experience

Responsibilities

• Build & maintain a robust working knowledge of Identity policies & processes, AML Legal & Regulatory Requirements, and Identity Operational Execution
• Create & nurture a strong working relationship with Segments, FDO Operations, AML Advisory and Product/Tech Support Customer Identity Risk & Controls team with strong policy & risk ownership and creative problem solving as appropriate for audits, exams, and large initiatives
• Develop subject matter expertise for Acquisitions and customer management processes, and identify areas to improve the AML aspects of these processes
• Collaboration on new tools which will enable automation in manual areas of the process
• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
• Driving changes and executing high priority, regulatory driven process changes for AML
• Designing, developing, and managing plans in a complex, dynamic environment
• Tracking and resolving process breakdowns
• Understanding customers' needs of the process and driving process improvements
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentive compensation
• Inclusive set of other benefits that support total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED