Sr. Revenue Cycle Manager

Jenner & Block LLP•Chicago, IL

32d•$118,000 - $180,000•Onsite

About The Position

Reporting to the Director of Pricing & Client Arrangements, the Sr. Revenue Cycle Manger will join a collaborative and dedicated team of finance professionals and assist in the management of the full revenue cycle through articulating and applying policies and procedures that drive continuous improvements within client arrangements, billing, and collections. This will include training, quality control, and monitoring of each function of the revenue cycle to ensure and maximize efficiency. This role will serve as a key position within the revenue team as escalation point for colleagues while promoting a collaborative, supportive, and transparent culture. Additionally, this role will serve as the main liaison with members outside of the revenue team including partners and clients. Travel may be required as well as in-office collaboration. This is an exempt position located in our Chicago office.

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, Economics, Data Analytics, or a related field is required.
Strong customer service attributes with a result-driven positive attitude.
Prior experience with major institutional clients in a law firm or professional services setting.
Deep understanding of billing, pricing, Outside Counsel Guidelines, and e-Billing processes and procedures.
High proficiency in Microsoft Office Suite, specifically Excel and PowerPoint, is required.
Experience with SharePoint, database management, and data presentation software(s).
Strong organization skills with attention to detail and good business judgment, capable of handling sensitive information with appropriate discretion.
Excellent oral and written communication skills, demonstrating an ability to explain complex concepts to professionals of different backgrounds with confidence through the development of communication plans for defined stakeholders.

Responsibilities

Coordinate best-in-class financial services to the firm's largest clients and the partners who represent those clients.
Identify issues within the revenue cycle and implement process improvements.
Develop a team of billing coordinators, collections specialists, and client arrangement staff.
Act as the client finance Subject Matter Expert to advise Partners on areas of inventory management and make recommendations to improve financial performance and client service concerning the pricing, billing, and collections processes.
Drive process improvement and transformation efforts within the Finance function through ownership of the client dashboard.
Promote a culture of accountability, client service excellence, and continuous improvement.
Ensure written documentation of all client management processes associated with managing client requirements compliance is up-to-date and organized in an audit-ready state.
Prioritize clear, accurate and effective communication with partners, clients, and other business leaders and effectively resolve issues with clients and partners, in order to ensure accurate and timely billing is possible.
Monitor AR balances and aging, along with client payments against WIP to identify areas of concern. Gather write-off documentation and work with Billing Attorneys, Collections, and Finance Leadership to develop and implement strategies to address issues.
Create and implement templates and tracking procedures to assist attorneys with monitoring and managing engagements throughout the matter lifecycle, providing reports to management regularly.
Clearly communicating analysis, financial metrics, and budget reports to lawyers to ensure success of individual attorneys and the firm overall.
Contribute to the development of tools, processes, and procedures to maximize efficiency.
Work independently and maintain a level of flexibility with respect to working hours due to deadlines and deliverables in a fast-paced environment