Sr Retail Electronic Payment Analyst

U.n.f.i • Providence, RI

77d • Onsite

About The Position

This position is responsible for being a company-wide subject matter expert on Electronic Payments and understanding industry standards and payment system functionality. This will require interfacing with vendors to resolve problems and communicating internally with operations, finance, technical teams and support desks to share requirements, challenges and problem resolution recommendations. This position will also work closely with Independent/Wholesale customers to determine and meet requirements. Performs job functions in an independent manner, with limited coaching. Capable of performing on multiple projects while working closely with peer team members. May be assigned a mentor for guidance in executing job functions and related processes in alignment with company standards.

Requirements

• Bachelor's degree in Business, IS, Computer Science or related discipline preferred.
• 5-8 years experience.
• IS, retail, or Supply Chain experience preferred.
• Strong grocery, frozen, dairy product knowledge is required.
• Wholesale buying and/or Retail experience required.
• Full knowledge of industry practices.
• Technical expertise on Payment processing systems including POS systems, Payment terminals, third party vendor systems.
• Expert in industry regulatory and security standards.
• Knowledge of regulatory standards.
• In-depth knowledge on account reconciliation process and tools used to train and support customers.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
• Excellent analytical and problem-solving skills.
• Excellent oral and written communication skills.
• Strong understanding of Microsoft Office applications and necessary functions to capture, execute and translate data.
• Well organized and ability to work on multiple projects and maintain flexibility.
• Ability to work independently, prioritize and complete tasks in a fast-paced environment.
• Attentive to detail and accuracy.
• Ability to translate data into meaningful and actionable recommendations.
• Excellent interpersonal and customer service skills.
• Ability to be discreet and handle highly confidential information.
• Ability to organize, coordinate and execute projects.

Responsibilities

• Understand and comply with the Payment Card Industry (PCI) requirements and maintain card data security.
• Documents business and/or technical needs to help UNFI meet strategic objectives.
• Follow regulatory and UNFI security standards while handling sensitive retail customer data.
• Facilitates small to medium sized groups of individuals, representing significant diversity in interest and level of leadership, to a common understanding of a solution.
• Fosters team building and self-driven skill development through active participation in appropriate training, mentoring and certification programs.
• Consults with subject matter experts and project team members to identify and document potential business and technology solutions.
• Coordinates or leads project or initiative tasks with relevant team members and stakeholders.
• Manages day-to-day business interaction and business expectations in relationship to assigned deliverables, with the guidance of functional manager, project manager, and mentor.
• Builds strong relationships with product stakeholders, customers, vendors, subject matter experts and other Professional Services teams.
• Identifies process and product improvement opportunities.
• Prepares routine periodic reporting to monitor various components of the payments program.
• Develop knowledge on payment and banking settlement, billing and reconciliation processes.
• Resolves problems, investigates issues, and address with retailers and vendors ensuring customer satisfaction.
• Monitor, identify, address and mitigate risk related to fraudulent payment activity and trends.
• Process special assignments as directed within established deadlines.
• Conduct analysis to estimate retailer savings and financial impact of participating in our program and participates in the sales process by reviewing financial benefits with retailers.
• Uses third party service provider tools to prepare reports, research and resolve customer issues.
• Work with customers and vendors to prepare regulatory governed paperwork to board customers on vendor and card brand systems.
• Establishes payment processes and leads payment and gift card onboarding paperwork and activities by conducting auditing and accuracy validations through the boarding and post implementation lifecycle.
• Prepare custom ad hoc data and reporting as requested by management for review, negotiations and decision making.
• Conduct reviews of program attributes including billing, costs and revenue, to ensure program quality, consistency and accuracy standards are being achieved.
• Proactively identify and resolve critical issues impacting customers on our payments program.
• Demonstrates technical expertise on Payment processing systems including POS systems, Payment terminals, third party vendor systems and how these interact during the payment transaction processing and settlement lifecycle.
• Manage retailer implementations to our payments program by working with customers, vendors and internal team members to ensure seamless and successful execution of all systems, hardware, tender types, reconciliation training is completed and that post implementation satisfaction is confirmed.
• Prepares training materials and documentation for customers and internal users.
• Has in-depth knowledge on account reconciliation process and tools used to train and support customers.

What This Job Offers

• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree