Sr Research Manager - Donor Experience Insights & Strategies (Memphis, TN)
About The Position
Are you passionate about turning data into actionable insights that shape meaningful experiences? Join us as a Senior Research Manager and play a pivotal role in advancing our mission through innovative research and strategic guidance. Under the leadership of the Manager of Donor Experience Research & Insights (DXRI) , you will lead the design and execution of multiple customer experience research projects with rigor, creativity, and accountability. Your work will directly influence program development, marketing strategies, and donor engagement initiatives that make a real difference.
Requirements
- Bachelor’s degree in social sciences (e.g., anthropology, psychology, sociology) required
- 5–7 years of applied research experience with a proven track record of managing complex projects.
- Strong proficiency in mixed-methods research design, statistical analysis, and data visualization tools.
- Exceptional ability to present insights to senior leaders and influence strategic decisions.
- Skilled in managing teams, prioritizing multiple projects, and meeting deadlines.
- Highly organized, detail-oriented, and solution-focused.
- Strong interpersonal skills and ability to work with culturally diverse populations.
- Committed to confidentiality and integrity in all aspects of research.
Nice To Haves
- Master’s preferred.
- Familiarity with databases and SQL preferred
- Spanish language skills a plus.
Responsibilities
- Lead with Impact: Drive a portfolio of new and evergreen research projects from concept to completion, ensuring excellence in design, data collection, analysis, and reporting.
- Strategic Partnership: Serve as a trusted research advisor to leadership and cross-functional teams, providing insights that inform enterprise-wide decisions.
- Innovate & Inspire: Develop research strategies that push boundaries and deliver actionable recommendations for enhancing donor experiences.
- Collaborate & Mentor: Build strong relationships with internal stakeholders and external partners while guiding and supporting research staff.
- Champion Data-Driven Decisions: Translate complex quantitative and qualitative findings into clear, compelling narratives for senior executives.
Benefits
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
