Sr Research and Disputes Associate - Chargebacks/Exceptions

Fiserv • Hagerstown, MD

109d • $35,000 - $42,500 • Onsite

About The Position

As a Senior Research and Disputes Associate at Fiserv, you will play a vital role in ensuring exceptional client experiences by managing incoming and outgoing correspondence with efficiency and accuracy. You will support requests for reprints of payment acceptance disputes documentation and merchant statements, while also educating clients on the dispute process. Your responsibilities will extend to keying, balancing, and recovering payment acceptance transactions across multiple platforms, allowing you to leverage your analytical skills to make informed decisions on disputes and consumer complaints.

Requirements

• 2+ years' experience in researching and investigating claims and/or disputes.
• Experience in problem-solving abilities.
• 1+ years' experience in managing complex claims and/or cases.
• Familiarity with debit processing, dispute resolution, and banking regulations.
• Experience in basic computer skills, including data entry and Microsoft Applications (Excel, Word).
• Experience in customer service, preferably within a financial services environment.

Nice To Haves

• Experience in payment acceptance dispute resolution for both merchants and consumers.
• Technical proficiency and familiarity with IRS 6050W tax processing.
• Experience in utilizing the internal dispute system (IDS).
• Knowledge of Debit and Credit Payment Network portals.
• Basic knowledge of electronic payment systems and authorization processes.

Responsibilities

• Research, investigate, and decide on disputes and consumer complaints.
• Evaluate and support requests for reprints of payment acceptance disputes documentation and merchant statements.
• Key, balance, and recover payment acceptance transactions through reprocessing across multiple platforms.
• Index, validate, and manage merchant and consumer disputes in accordance with established network regulation guidelines and internal policies.
• Resolve tax documentation and funding inquiries related to IRS 6050W.
• Educate clients on the dispute process promptly and accurately.
• Input data and status updates for incoming and outgoing correspondence in a timely manner.
• Audit files and processes to ensure accuracy and completeness.

Benefits

• Paid holidays and generous time off policies, including Recharge & Refuel time for qualifying associates.
• Free counseling through our Employee Assistance Program (EAP).
• Competitive salaries and the Fiserv 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Living Proof program for recognition and rewards.
• Medical, dental, vision, life, and disability insurance options.
• Well-being resources through the Fuel Your Life program.
• Training, development, certification, and internal mobility opportunities.
• Employee Resource Groups promoting a diverse and inclusive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities