Sr. Rep, Customer Service Ops New Patient Onboarding

Cardinal Health

7d•$17 - $22•Remote

About The Position

What Customer Service contributes to Cardinal Health: Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Responsibilities: The New Patient Onboarding Representative is responsible for verifying all new patients’ primary and secondary insurances to determine coverage In addition to the representative will review, enter and qualify referrals and leads through Medical Policy Review. Responsible for verifying patient insurance through either a phone call of web Reprocessing orders Multitasking Completing 53+ audits per day Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure. Process and enter manufacturer and HCP referrals per standard department procedure Enter all information into the computer insurance screen. Verify all benefits and determine if collection is needed. Forward orders to the appropriate destination or queue. Assist in team projects as needed. Comply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans. Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy. Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials. As applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trends. Attend all required Compliance, HIPAA and other scheduled training. As applicable, present to management and staff. Identify, support and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customers. Support and demonstrate the Company’s values. The duties listed above are intended to outline the main responsibilities of this position. The duties are not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility.

Requirements

Customer focused results
HS Diploma, GED or equivalent experience preferred
1+ years’ experience in related field preferred
Detail-oriented
Good communication skills written & verbal
Strong verbal & written communication skills are essential
Good computer skills
Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.
Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.
Upload speed of (10Mbps – Recommended)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment
Rating of “Meets Expectations” or higher during last performance review
Have been in their current position for at least a year
Informed their current supervisor/manager prior to applying
No written disciplinary action in the last year

Responsibilities

The New Patient Onboarding Representative is responsible for verifying all new patients’ primary and secondary insurances to determine coverage
In addition to the representative will review, enter and qualify referrals and leads through Medical Policy Review.
Responsible for verifying patient insurance through either a phone call of web
Reprocessing orders
Multitasking
Completing 53+ audits per day
Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure.
Process and enter manufacturer and HCP referrals per standard department procedure
Enter all information into the computer insurance screen.
Verify all benefits and determine if collection is needed.
Forward orders to the appropriate destination or queue.
Assist in team projects as needed.
Comply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans.
Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy.
Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials.
As applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trends.
Attend all required Compliance, HIPAA and other scheduled training.
As applicable, present to management and staff.
Identify, support and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customers.
Support and demonstrate the Company’s values.

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs