Sr. Relationship Manager

BEELINE•Jacksonville, FL

About The Position

The Senior Relationship Manager maintains and expands relationships with strategically important clients. The Senior Relationship Manager acts as the executive sponsor for designated clients, acts as the overall relationship owner, and collaborates and leads other Beeline teams to represent and support all of Beeline’s products and services. This role also is responsible for developing and maintaining an overall client health status and account strategy while identifying and driving expansion opportunities and ensuring assigned customers’ needs and expectations are met by Beeline. 10-25% travel is required. Our Company: For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com. Our Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes. Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce. To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/. This list of "Requirements and Responsibilities" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time. Equal Opportunity Employer Minorities/Women/Veterans/Disabled Fraudulent Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being posted, in addition to fraudulent contact being made to candidates on behalf of Beeline. Prospective candidates are being contacted by certain individuals, mainly through email, online messaging and telephone calls, claiming they are representatives of Beeline. The main purposes of these communications are to obtain private and confidential information from individuals. Beeline does not: Extend offers to candidates without first conducting extensive interviews with members of our Talent Acquisition Team and hiring managers, either by video or in person. Send job offers via email. All offers are first extended verbally by a member of the Beeline team and then followed up with formal written communication from our Human Resources Information System and Applicant Tracking System. All emails from Beeline will be sent from an email address ending in “@beeline.com”. Should you have any doubts about the authenticity of an email, or other communication that is represented as coming from Beeline, please send an email to [email protected], before taking any action in relation to the correspondence, and certainly before providing any further contact information to that individual whatsoever. Qualifications

Requirements

Bachelor’s Degree or equivalent experience
Proven Account Management skills required to create, maintain and enhance customer relationships
Proven Relationship Management skills both with clients and internal teams
5 or more years of CWS/VMS or industry related experience
Minimum of 5 years of account/project or program management experience
Experience with change management

Nice To Haves

MBA Preferred
Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment
Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business
Strong analytical and problem-solving skills
Ability to work autonomously
Attention to detail / detail oriented.

Responsibilities

Owns and is accountable for the overall Beeline relationship with assigned clients.
Establishes productive, professional relationships with key personnel in assigned customer accounts.
Responsible for the operational vision and execution of all key client relationship requirements.
Responsible for overall health of the relationship between Beeline and the client.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Coordinates the involvement of company personnel, including Client Services, Implementation, Strategic Consulting, Product Management, and Executive Management resources, to meet account performance objectives and customers’ expectations.
Proactively participates in a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Owns the contract and contract renewals with existing clients including SOW’s.
Contributes to profitable growth and expansion, and strategic objectives in assigned accounts.
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary Beeline teams and personnel.
Mediates and responds to Program disputes with regards to all program stakeholders.
Contributor to Beeline sales support.
Communicate status of Account Management activities with the greater Beeline organization.
Participates in Continual Process Redesign efforts within the organization focused on process and methodology improvements that mature the organization.
Work closely with the entire leadership team to gain buy-in and drive changes throughout the organization.
Develop and deliver frequent communication to stakeholders and company-wide to garner support and drive adoption.
Participate in change management methodology to ensure adoption of new processes.
Work closely with Management to roll out new company initiatives in an appropriate manner that supports our principles.
Contributes to defined revenue targets in designated strategic accounts.
Achieves strategic customer objectives defined by company management.
Completes strategic customer account plans that meet company standards.
Maintains high customer satisfaction ratings that meet company goals.
Creates, manages, and maintains client account information utilizing defined company tools and process and reports on client status monthly.
Mentors junior level team members to improve skills and expertise.
Supports Sales, Product Management, Strategic Consulting, Client Services, and Implementation teams when appropriate.