Sr Relationship Advisor

Northern Trust • Pasadena, CA

18d

About The Position

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. The Sr. Fiduciary Specialist manages complex fiduciary and wealth management client relationships and delivers high quality fiduciary services for complex relationships. Partner assumes primary responsibility for overall client satisfaction as the Fiduciary Specialist by collaborating with the service team and utilizing appropriate NT resources to ensure timely delivery of high-quality fiduciary service, issue resolution, effective communication of client needs to partners, and coordination with client’s professional advisors to identify and implement advisory solutions. Partner has responsibility for assisting Relationship Advisors with fiduciary issues as they arise, including shadowing or serving as Fiduciary Specialist the background for fiduciary accounts not assigned to a fiduciary specialist. Partner manages complex fiduciary relationships, considering fiduciary duties, client needs and internal procedures.

Requirements

• Extensive knowledge of fiduciary and financial products and services, usually acquired through related work experience, is required to manage client accounts
• Specific experience with fiduciary accounts and issues required to service complex relationships. Technical knowledge of investments, tax, legal, and operations usually acquired through formal education or related experience is required to service clients
• Extensive knowledge of fiduciary standards, principles, and applicable laws and regulations usually acquired through training, seminars, or law school is required to administer accounts.
• Skills in negotiating, problem solving, delegating, leadership, and sales are necessary to service the client relationship
• Leadership and organizational skills are required to determine the Business Unit's goals
• Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• College or university degree &/or relevant proven work experience required. JD or similar credential strongly preferred.
• 12-15 years’ experience as a relationship manager or attorney in trust administration, estate administration, estate planning, or related fields.

Responsibilities

• Manages assigned account base of sophisticated wealth management clients by working with client service team, clients and their professional advisors to develop a thorough understanding of the client’s needs and goals. Exhibits thorough knowledge of governing documents and account agreements. Exhibits mastery of fiduciary duties, applicable laws and oversight, including trust and tax law, estate planning techniques, financial planning, asset management and prudent investment principles
• Primarily responsible for leading client conversations for goals driven wealth management and holistic advice. Provides proactive advice to clients on NT’s products/services, emerging issues, regulatory/tax changes, and appropriate actions for the client. Combines technical knowledge with fact finding and analysis to develop advice-driven solutions for clients. Explains complicated concepts to clients in a thoughtful way using non-technical terminology
• Maintains extensive knowledge of various NT resources and utilizes fiduciary knowledge, experience, and NT resources to identify opportunities for relationship enhancement
• Focused client service with responsiveness, diplomacy and tact; proactive client contact through written and verbal communication with suitable frequency. Exhibits excellent time management skills
• Builds and maintains extensive knowledge of NT fiduciary standards and practices, applying fiduciary knowledge and judgment to complex fiduciary relationships. Understands and complies with internal policies, processes and procedures to effect prudent risk management and judgment. Recognizes fiduciary risk issues and seeks appropriate resolution
• Cultivates relationships with referral sources and external professional advisors to build the business; identifies and develops new business opportunities. Participates in community and professional organizations representing NT. Identifies opportunities to showcase NT expertise and thought leadership
• Travels to meet with clients where appropriate considering revenue, new business opportunities, or servicing requirements
• Teaches and mentors less experienced partners. Advises Relationship Advisors on fiduciary issues and serves as subject matter expert on fiduciary relationships managed by Relationship Advisors. Provides leadership on fiduciary projects and committees
• Seeks continued development of fiduciary and advisory skills through training and experience
• Uses sophisticated analytical thought to exercise judgement and identify innovative solutions
• Eligible to serve as LRM for all relationships.

Benefits

• Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.
• Northern Trust also provides a discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees