Sr. Receptionist Coordinator - Houston, TX

About the position

As a CBRE Receptionist Sr. Coordinator, you will provide advanced administrative support for multiple departments or offices. This includes greeting visitors, answering calls, setting up meeting rooms, and other tasks. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Responsibilities

• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols. Escort visitors to the proper location.
• Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment.
• Perform intermediate clerical duties including distributing office faxes, and packages, and ordering office supplies.
• Screen incoming and outgoing packages, mail, and freight. Arrange messenger service as needed.
• Maintain clean appearance of reception area, conference rooms café, and other common areas. Request building and housekeeping services as needed.
• Arrange convenience and hospitality services for guests such as transportation, tickets, reservations, etc.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact the team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

Requirements

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.
• An organized individual with the ability to complete multiple objectives in a timely manner.
• A high level of attention to detail as well as strong verbal and written skills.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions.
• Desire to present information to an internal department and/or large groups of employees.
• Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 50 lbs.