Sr Real Estate Portfolio Operations Analyst |

Pacific Life • Newport Beach, CA

11d

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Sr RE Portfolio Operations Analyst to join our Mortgage Loan Debt Portfolio Operations team in Newport Beach, CA. As a Sr RE Portfolio Operations Analyst, you’ll move Pacific Life, and your career, forward by overseeing escrow reserve and tax administration functions for the Commercial Mortgage Portfolio of Real Estate Investments.

Requirements

• 5 years’ experience in commercial mortgage loan servicing operations including escrow administration and property tax administration.
• 4-year college degree, with emphasis in Accounting/Finance/Business/Real Estate, or equivalent experience.
• Extensive user experience with one (or more) of three leading mortgage loan servicing/accounting systems used within the industry.
• Excellent customer service skills.
• Detail oriented, analytical, and organizational skills
• Strong verbal and written communication skills.

Responsibilities

• Review and interpret escrow/reserve related provisions of individual loan documents.
• Set-up insurance, capital, replacement, seasonality, debt service and other reserve/impound accounts in mortgage loan system
• Analyze and approve documents and supporting data provided by borrowers for release of funds from escrow/reserve accounts.
• Coordinate property inspections where necessary.
• Vendor oversight as applicable.
• Analyze accounts periodically according to procedures and loan documents and adjust constants as necessary.
• Audit reserves annually or as required in loan documents.
• Update and maintain Tickler information for assigned portfolio.
• Provide draw procedures and draft certifications, as required.
• Coordinate payment of third-party invoices.
• Review and monitor upcoming loan maturity dates, financial performance and loan status codes.
• Set-up taxing authorities, due dates and tax events in mortgage loan system.
• Coordinate set-up of new loans with tax service provider.
• Monitoring of payment due dates.
• Process payments to service provider to ensure property taxes are paid prior to the due date.
• Audit escrow accounts to ensure monthly impound amounts are appropriate and that the accounts are not overfunded/underfunded.
• External communication with service providers, taxing authorities, borrowers and borrower representatives.

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees