Sr. Quantitative Researcher - Core Product

Nextdoor•San Francisco, CA

77d•$190,000 - $205,000•Hybrid

About The Position

Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 340,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com. We are seeking an impact-oriented Sr. Quantitative Researcher to join our UX Research team. You should be passionate about connecting quantitative methodologies with deep human insight in order to drive decision making, uncover opportunities and provide actionable measurement solutions. In this role, you'll act as a high-visibility strategic partner who seamlessly translates rigorous and high velocity research into clear implications and calls to action. Your stakeholders will span Product, Design, Engineering, Product Marketing and Data Science, and you'll be responsible for prioritizing work across those functions and communicating your rationale transparently. You'll adeptly connect the dots of existing research and weave those into holistic narratives that partners can quickly action upon. Nextdoor is a trusted neighborhood network and we are interested in systematically understanding what makes for healthy neighborhoods across our 100M verified neighbors.You are able to create, document and communicate clear processes and ways of engaging with your work and the Research team as a whole. You're willing to roll-up your sleeves to move the work, and you're excited to shape the strategy and roadmap that lead to truly customer-centric product development and messaging. You welcome various points of view and are able to build consensus and dictate a unified path forward. If you crave a challenge in a fast-paced environment, developing a strong research point of view and take pride in contributing to the growth of a world-class UX team, then this is the place for you! At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees.

Requirements

6-8 years driving strategic research projects at an agency, in-house, or both for technology companies, mobile software products and systems or in the media & advertising space. And/or the ability to perform at an advanced level in the domain
Proven experience understanding community behaviors at scale
Advanced proficiency in Qualtrics, including survey programming, quotas, and embedded variables
Ability to manage the Nextdoor Qualtrics directory, including user access and license monitoring
Experience creating automations and workflows that integrate company datasets with Qualtrics
Familiarity with deploying in-app surveys across web and mobile experiences using Qualtrics or similar tools
Experience collaborating with Engineering to deploy and monitor in-app survey programs (e.g., using feature flags)
Comfortable serving as a workspace admin, maintaining data hygiene and system organization
Basic understanding of CSS for customizing survey and email themes (collaboration with Design support available)
Strong ability to write and debug complex SQL queries to support data-driven research
Leverages AI tools to increase speed, accuracy, and reduce dependency on Data Science partners
Understanding of how company databases are structured and function (bonus: ability to interpret GitHub documentation)
Skilled in using tools such as Enterpret, Qualtrics Text iQ, or similar platforms to analyze unstructured opentext data
Experience building taxonomies and frameworks to classify and synthesize open-ended feedback (e.g., NPS or customer verbatims)
Knowledge of quantitative research methodologies such as TURF, MaxDiff, Pricing Exercises, and Q-Sort
Ability to select the right methodology based on research objectives and business needs
Experience managing vendor relationships for sample buying or full-service study execution
Understanding of sample sizing and response rate modeling, including email volume planning based on historical performance
Comfortable working closely with Data Science, Customer Support, and Finance to align research with company metrics and performance drivers
Proficient in using BI tools such as Looker, Databricks, and Datadog to interpret key trends and contextualize research findings
Ability to connect quantitative insights with platform data, driving actionable recommendations for the business
An excellent communicator and committed partner that's able to balance business outcomes with team needs and healthy, productive cross-functional relationships
Strong sense of empathy for customer needs and insights as well as an intuitive grasp of the business problems we're solving
Deep curiosity about empowering neighbors to strengthen communities, understanding how local businesses enhance their communities, and what makes neighborhoods around the world thrive.
Bachelor's Degree (minimum requirement)

Nice To Haves

Nice to have: Experience creating SQL-based dashboards in Databricks (or similar) that connect research insights with platform metrics
Experience leading an individual or team is also a plus

Responsibilities

Own the company wide reporting of experiential metrics (like NPS) for Nextdoor
Guide cross functional teams to draw meaningful insights from research and communicate them clearly and powerfully to stakeholders
Lead cross-functional brainstorms, discussions, research lit reviews and insight shareouts
Effectively socialize research to ensure that it's understood, internalized and acted upon by teams across the business
Lead purposeful relationship-building with a wide array of partners (e.g., Design, Product, Engineering), other insight-generating functions and beyond.

Benefits

Nextdoor employees can choose between a variety of health plans, including a 100% covered employee only plan option, and we also provide a OneMedical membership for concierge care.
We expect to award a meaningful equity grant for this role.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume