Sr Quality Technician

Smurfit Westrock • Hendersonville, NC

54d

About The Position

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Summary:

The Quality Assurance Specialist will assist with developing, implementing and managing the effective use of the Quality Management System. Work on assigned tasks and projects.  Partner with and provide guidance to the site personnel for Quality Management System components.

Requirements

• Ability to prioritize and balance workload to meet expectations of internal leadership and customers
• Strong written, verbal and electronic skills to include training, data analysis and written reports
• Good computer skills with experience using MS Office (Outlook, Word, Excel and PP)
• Limited travel may be required

Nice To Haves

• Working knowledge of Lean / Six Sigma principles a plus
• Experience with ISO9001:2015 and cGMPs a plus
• Experience with internal audits, external audits, robust specifications and CAPA

Responsibilities

• Manage eQMS administrative responsibilities as assigned.  Support Quality Manager with Customer Complaints, Internal Deviations, Supplier Deviations, Corrective and Preventative Actions, and Audits.
• Participate in and lead internal audits and provide written summary reports on findings.
• Participate in external audits including developing a written response and appropriate Corrective Actions
• Support the Corrective and Preventive Action (CAPA) system by submitting and resolving issues, respond to assigned customer complaints including written response and evaluate rejected material
• Support investigations related to customer complaints and internal deviations.  Partner with investigation team to drive root cause identification and appropriate Corrective Actions.
• Assist with compiling monthly quality performance, metrics, trends and reports
• Conduct training sessions and assist to develop skill set for associates.  Includes cGMP training, new employee orientation training and other training as assigned.  Partners with the Training and Development Pillar team to drive the training program.
• Maintain site Signature log
• Support Pest Management Program by working with vendor during onsite visits.  Attend closing meetings with Maintenance function and vendor to ensure Work Orders are assigned and completed as needed.
• Support supplier qualifications and audits as assigned
• Manage assigned product trials, raw material evaluation, conduct test, gather data, evaluate and summarize results, write technical reports and help develop work instruction, test methods and procedures as needed
• Other duties as assigned by QA Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Paper Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees